@phoenixrad2011 Do you own any other EA games, and do they show in the desktop app? For both Origin and the app, you can sign in by entering either your username or your email address; are you using the same one for both?
Otherwise, I'm not completely sure what's going on. You could try uninstalling the app with a tool like Revo and reinstalling a new copy. If you have access to another computer where you could instll the app, it would be worth doing so just to see whether this is an account or system issue.
Otherwise, you could contact EA Customer Support and ask if there's anything wrong with or missing from your account. This shouldn't happen under normal circumstances.
@phoenixrad2011 I think you need to contact support then. I'm not sure what's going on here, but it sounds like an account issue of some sort.
Can someone tell me how in the world this is marked as "solved"? I know it's a beta but there is absolutely no reason that "some" people show Battlefield V in the EA Desktop App just fine (from an original Origin purchase) and "some" people don't. Especially when other, MUCH OLDER, Battlefield titles are supported and completely fine in the "new" EA Desktop App. Like it makes absolutely zero sense.
If it were older titles such as Battlefield 3/4/1 that weren't showing up, I'd understand. But how can the absolutely latest, newest, brand new-est version of Battlefield not be support by the latest, newest, brand-newest version of EA's PC app??
If you didn't notice, I'm having the same problem. Every single game I've purchased from Origin shows up in the EA Desktop App, all the way back to Battlefield: Bad Company 2. Why is that game supported without issue in the "new" EA Desktop App but the newest Battlefield, Battlefield V, is not?? I can't even remotely fathom this. I KNOW it's a beta but when games that are over a DECADE old are supported but the latest release in that same series isn't, man, that should be a highest priority issue, I would think. But that's just me.
a month ago
"Otherwise, you could contact EA Customer Support and ask if there's anything wrong with or missing from your account. This shouldn't happen under normal circumstances."
The OP is almost certainly having the same issue as I am, and I am able to confirm the following:
Any other thoughts?
4 weeks ago
We recently made some changes and these games should now appear in EA Desktop.
Could you let me know if Battlefield V, Squadrons and The Sims 4 are now showing up in EA Desktop and could you let me know in which shop your purchased these games?
It would provide some great insight for the EA Desktop team
4 weeks ago
i purchased sims 4 through origin with my username, i’m also still not seeing Sims 4 in my collection. im on build 12.0.56-4862-b89f312c0. Weird thing is that it might show up sometimes and other times it won’t. when i go to home page look for sims 4 says i need to pay but all the DLCs say i own them except the kits which i don’t have yet.
4 weeks ago
i even created a ticket at https://answers.ea.com/t5/Bug-Reports-Technical-Issues/Sims-4-not-on-EA-Desktop/m-p/10039367#M939