an error occurred downloading the fut squad update

[prath11]

I have had this problem for a few days, 'an error occurred downloading the fut squad update. Please try again' i'm not sure how to fix this

[EA_Cade · Accepted solution]

Hi @prath11,

Last thing I can think of, if you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select that and then select your gamertag to delete the local data from the console only.

Make sure you're only deleting it from the console and not from everywhere or you'll lose that save permanently.

After that just load FIFA and you'll redownload the cloud version of the save.

[EA_Cade]

Hi @prath11,

Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this persists?

[prath11]

Hi, 

i tried this and it still hasn't worked

[EA_Cade]

Hi @prath11,

Gotcha, do you have any options on that screen with the error?

[prath11]

nope. It just gives the option to say ok

[EA_Cade]

Hi @prath11,

Thanks, what system is this happening on?

[prath11]

xbox

[EA_Cade]

Hi @prath11,

Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me know if this persists?

[prath11]

hi, it still doesn't work

[EA_Cade]

Hi @prath11,

Hmm. Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all?