Re: Lost connection after paying 15,000 coins for fut draft 1st game

by PraneshSharvesh
Reply

Original Post

Accepted Solution

Lost connection after paying 15,000 coins for fut draft 1st game

★ Novice

Lost connection after paying 15,000 coins for fut draft 1st game after a few minutes play and now have 2 upset lads. They was winning 1 nil but after the drop in connection to the server, they classed it as them leaving the game and losing 3 nil. 

 

They are gutted as they saved up points by playing the required games and things in the game to get extra points.

 

Is there a way to speak to ea and get their points back ?

 

Thanks in advance

 

Martyn

 

 

Message 1 of 5 (297 Views)

Accepted Solution

Re: Lost connection after paying 15,000 coins for fut draft 1st game

Community Manager

Hi @Nytram76

 

I went ahead and moved your post over to the FIFA 20 board. 

 

When you've got the chance I'd recommend checking out the Draft Token tool over at the EA Help website. That can check to see if you're eligible for a replacement token, and will send you a new one if you meet the requirements. 

 

 

/Kent

Kent.png

View in thread

Message 2 of 5 (266 Views)

All Replies

Re: Lost connection after paying 15,000 coins for fut draft 1st game

Community Manager

Hi @Nytram76

 

I went ahead and moved your post over to the FIFA 20 board. 

 

When you've got the chance I'd recommend checking out the Draft Token tool over at the EA Help website. That can check to see if you're eligible for a replacement token, and will send you a new one if you meet the requirements. 

 

 

/Kent

Kent.png
Message 2 of 5 (267 Views)

Re: Lost connection after paying 15,000 coins for fut draft 1st game

★ Novice

Hi. Thank you so much. That fixed my issue and the lads got a token back this morning. So all is good.

 

Thanks again

Message 3 of 5 (225 Views)

Re: Lost connection after paying 15,000 coins for fut draft 1st game

Community Manager

@Nytram76 

 

Excellent, glad to hear it! Thanks for following up and letting me know. Thumbs up

 

 

/Kent

Kent.png
Message 4 of 5 (200 Views)

Re: Lost connection after paying 15,000 coins for fut draft 1st game

★★★ Novice

Me too

Message 5 of 5 (151 Views)