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The Journey is crashing

by trackattack900
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Re: The Journey is crashing

★★★ Newbie
I have had the exact same problem im furious its just happend after ive been playing for hours then just all gone back to same as you i dunt feel like ever turning my xbox back on ever i wana know what we can do about this
Message 31 of 61 (1,196 Views)
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Re: The Journey is crashing

★★ Novice

Iam on the reserves before I start a match with Manchester United and I simulate the match then I get released, There is 3 options/ Return to main menu, Load save game and Restart from last week. every single one I pick I get released over and over again and I cant play to win because iam on the reserves. What do I do?

Message 32 of 61 (1,194 Views)
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Re: The Journey is crashing

★★★ Novice

Report sent as asked. Hope you guys fix this quickly!Disappointed

Message 33 of 61 (1,172 Views)
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Re: The Journey is crashing

[ Edited ]
EA FIFA Team

 

Thanks Kunstler75, we have the data and are investigating.

 

Couple of requests for other folks having this issue.

 

#1 : Can you please let me know where in the game it is crashing in:

 

- In gameplay

- In the menus

- While loading/transitioning from the menus to gameplay

 

#2 : For other players that are seeing crashes, can you please populate the full list of details in the form below, so that we can pull the specific data from your crash and investigate.

 
Platform:
What is your gamertag/PSN ID/EA Account name?:
Which mode has this happened in?:
How often does the bug occur?:
Can you tell us the date (MM/DD/YYYY) that you saw the bug?:
What time did you see the bug? (HH:MM AM/PM):
What is your time zone?:
Steps: How can we find the bug ourselves?:
What happens when the bug occurs?:
What should be happening instead?

Twitter - @DoonansNDragons
Message 34 of 61 (1,158 Views)
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Re: The Journey is crashing

Community Manager (retired)

Tagging people for visibility - @everton54321 @jamesy641 @BurialWarlockJ @FatneckExpress @Jlavery123 @CraigH2012 @duncant1 @ZatchBut

 

Please check out the post above. We're looking to gather some further information on the issues that you're having with The Journey crashing.

 

- Andy -

Message 35 of 61 (1,073 Views)
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Re: The Journey is crashing

★★★ Novice

Any news?Frown

Message 36 of 61 (1,002 Views)
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Re: The Journey is crashing

★★ Novice

I ended up exchanging for another copy of the game. After I installed the new game, I used my old save points and didn't have a single crash. Must have gotten a lemon.

 

Message 37 of 61 (985 Views)
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Re: The Journey is crashing

★ Novice

Where was my tag for visibility? - I have asked who I can contact directly about this issue and received no response - I also reported as a bug through your online tool which assured me a response usually comes within 24 hours - its has now been 5 days......

Message 38 of 61 (969 Views)
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Re: The Journey is crashing

★ Novice

I have answered your annoying questions, again, below:

 

Platform: XBOX ONE

What is your gamertag/PSN ID/EA Account name?: HYPNOCRATIC (linked email [edit: email address removed])
Which mode has this happened in?: The Journey
How often does the bug occur?: Once was enough
Can you tell us the date (MM/DD/YYYY) that you saw the bug?: 30/09/20146
What time did you see the bug? (HH:MM AM/PM): roughly between 08:30PM - 09:00PM
What is your time zone?: Australian Eastern Standard
Steps: How can we find the bug ourselves?: Good question
What happens when the bug occurs?: I lose 4+ hrs of game progress and 100% brand advocacy lost
What should be happening instead?: It should be adequately saving my progress.

Message 39 of 61 (968 Views)
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Re: The Journey is crashing

★★ Newbie

yes i did.... i think thats what the problem is! i played both demo and ea access 

Message 40 of 61 (923 Views)
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