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FIFA 17 crashes after first loading screen.

by trchotel
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FIFA 17 crashes after first loading screen.

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★★★★ Novice

Hello.

 

I was playing FIFA 17 since relase date and everything was alright, but yesterday FIFA stopped working. Game launches, first loading screen is shown but when the languages are supposed to pop up screen goes black and the game just crashes without any crash report.

dxdiag: http://hastebin.com/jexokogamo.tex

I reinstalled the game, brought back old graphic drivers, tried to launch game on lowest quality, windowed mode, as administrator, reinstaled c++, ran CCleaner and cleared everything wrong, scanned for updates and repaired on Origin and still nothing. Could you help me please?

Message 1 of 51 (15,683 Views)

Accepted Solution
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Re: FIFA 17 crashes after first loading screen.

★ Apprentice

Guys i fixed the issue.
Here are steps-
1.Switch off cloud save by going to application setting and then 'Installs and saves ' in origin
2.cut your save file from my documents and paste it anywhere you want.
3.run the game and now it will run.
4.To get your previous save back just copy the settings folder from the previous save file and paste it in the new save file.

Please let me know if it works for you guys.
Hope it works for you all. 

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Message 17 of 51 (9,461 Views)

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Re: FIFA 17 crashes after first loading screen.

★ Apprentice

Same here it was working fine until yesterday but suddenly it started to crash.It crashes when it is suppose to give the language selection option just after the cover screen Reus.
If anyone has anyone any solution please give it.
Having a hard time with this game.

Message 2 of 51 (15,629 Views)
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Re: FIFA 17 crashes after first loading screen.

★★★★ Novice

Ok, so I did format the computer, reinstalled everything and still the same problem occurs. So it's cleary not my computer, anyone from EA can confirm that they are working on it, or even know about this issue?

Message 3 of 51 (15,573 Views)
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Re: FIFA 17 crashes after first loading screen.

★ Apprentice

 I also formatted my pc but still the same problem exists.
My specs are more than enough to fifa17,so it can't be my pc's fault.
Anyone with any idea how to solve this problem.
Please reply with any solution.

Message 4 of 51 (15,534 Views)
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Re: FIFA 17 crashes after first loading screen.

★ Apprentice

Anyone any update.
Stuck for this issue for almost a week.
If anyone has any update feel free to share it.
Help out a friend here.
Standard smile

Message 5 of 51 (15,462 Views)
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Re: FIFA 17 crashes after first loading screen.

★★★★ Novice

I was talking with almost 10 different EA assistants, did everything that suggested and still nothing... One of them told me that my graphic card is damaged (lol), I doubted it, but I checked it at specialist anyway but after running it under 3 different programs he told me that everything is working 100% correct... Last assistant told me that he's sorry but he couldn't refund non-origin purchase in this case (which I don't want to cause I want to play the game and I already spend some money on FIFA points) and told me that my PC is not capable of running it... BUT I HAVE 40 HOURS IN GAME AND I PLAYED IT ON ULTRA QUALITY WITHOUT ANY PROBLEM FOR ALMOST 2 WEEKS, so how my PC is not capable? Even my GTX 660 is recommended card for this game ._. Then he gave me again something about AMD cards to try when he knew that I don't have AMD card, I just gave up on him and ended this pointless converstaion. I don't know what I can do more, it's obviously EA's fault, probably some update destroyed the game but now I don't even know if they gonna fix it...

 

Message 6 of 51 (15,447 Views)
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Re: FIFA 17 crashes after first loading screen.

★ Apprentice

It's going to be a week now and still no update.
Don't know what EA is doing.
I have a 80hours gameplay and was playing it since the release date and that's also on ultra settings.
I have GTX 960,so it's clearly can't be my pc's fault and surprisingly the demo still works.
Yes the demo is still working but not the actual game.
Really need a quick update to sort this problem out.
I really want to play this game and that's why want EA to give a quick fix on this problem in the next couple of days.
 

Message 7 of 51 (15,413 Views)
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Re: FIFA 17 crashes after first loading screen.

★★ Novice

Same here.

 

It ran perfectly for couple of days,   then I can not even start the Fifa setup.  

 

Decide to ask for refund, because I don't think EA will fix that in a short period. 

Message 8 of 51 (15,408 Views)
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Re: FIFA 17 crashes after first loading screen.

★ Apprentice

Think EA should fix this issue as soon as possible.
I am really a big fan of FIFA and i was really looking forward to this game.
I have played the game for 80 hours in just a week.That shows my support towards this game.
Really hope EA would fix this issue in a couple of days.
The one thing that i don't get is that
how come the demo is still is working and not the actual game?
Really confused on this one.
EA quickly fix this issue.

Message 9 of 51 (15,398 Views)
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Re: FIFA 17 crashes after first loading screen.

★★★★★ Expert

@DELDOT-Z wrote:

Think EA should fix this issue as soon as possible.
I am really a big fan of FIFA and i was really looking forward to this game.
I have played the game for 80 hours in just a week.That shows my support towards this game.
Really hope EA would fix this issue in a couple of days.
The one thing that i don't get is that
how come the demo is still is working and not the actual game?
Really confused on this one.
EA quickly fix this issue.


@DELDOT-Z "EA" isn't here at this website.  The official tech support is on EA Help.  Answer HQ is a game player community website.  If you want the Game Advisers, you should wait until Monday to call them.  Most are at home over the weekend, and there is a very high incidence of calls going in and raising the waiting time a great deal.  After 8:00AM tomorrow, a lot more will be on duty.

 

http://answers.ea.com/t5/Answer-HQ/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2161...

Message 10 of 51 (15,369 Views)
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