May 2016
it is true, 100% of the time make the same mistake, I tested it on iPhone 5s 16GB and 64GB iPhone 6s in 5 different networks wifi, nothing changes, the error is always
May 2016
I get that error 100% of the time. I actually have not played at all in a couple of weeks. Is there a way EA could transfer my coins and players to an account that works? Or is there a way I can get a refund for the time and money I have spent in this game? I understand a small glitch but loosing a key feature of the game is simply unacceptable. I would at least appreciate a time table or explanation of why this is happening. Thanks
May 2016
There are a lot of player getting this error on ios.for me it s been almost 3 week.i made a new account and it worked perfectly in online games.after i starded traing some players and opening pack and getting tots players this account got corupted too.so we cannot play online games with nice teams
May 2016 - last edited May 2016
Same here for me. Troubleshooting doesn't work.
Oh well, we probably should thank EA this is not another never ending wheel of death loading screen, which didn't let the app open at all couple of months ago. Last time EA screwed up this bad, they decided to call that 'a ban' for 'cheating' and whilst they 'unbanned' my account, they accused me of cheating and said they are doing me a favor by letting me though their glitch (reaching lvl 50 and simming games, as it was in my instance, probably is called cheating now by EA standards).
What a pathetic service from EA.
June 2016
Ongoing issue for two weeks now. So even though we have invested significant time (and money!) we can't play.
As this is an error introduced only recently it would be great if EA kept us informed better, they have to know the reason. It's not acceptable to keep us trying day after day without the slightest bit of light at the end of the tunnel.
If you can't fix it, admit it and refund the money we spent for coins!
June 2016
Hey @EA_Andy Can you say if any progress has been made in looking into this issue?? as you can see from some of the Sub-Reddits, this issues is spreading.
https://www.reddit.com/r/FUTMobile/comments/4l7npk/online_unplayable/
https://www.reddit.com/r/FUTMobile/comments/4m2ohr/unable_to_connect_to_opponent/
https://www.reddit.com/r/FUTMobile/comments/4lbaps/whats_the_point_of_getting_players_when_we_cant/
June 2016
Hi @CJayJM
I don't have any updates currently but I have already sent on feedback from both AHQ and Reddit about the reported issues with not being able to connect to an opponent.
As soon as I get anything further I'll let you know.
- Andy -
June 2016
June 2016