Origin saying they resolved my case when they have done nothing

by DomRoads
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Original Post

Origin saying they resolved my case when they have done nothing

★ Novice
When I contact origin about missing players or coins, they always say they resolved the issue. But the only thing they've done is said they've resolved it when they haven't done anything. Like replace my players or coins if you said you would please.
Message 1 of 5 (1,885 Views)

Re: Origin saying they resolved my case when they have done nothing

Community Manager (retired)

Hi @DomRoads

 

Are the cases closed on the page here

 

Thanks 

 

EAGuy

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Please make sure to Accept Solutions and give XP when someone has provided you with assistance.

I don't respond to Help Requests sent via Private Message.
Message 2 of 5 (1,862 Views)

Re: Origin saying they resolved my case when they have done nothing

★ Novice
Yes the one at the top which says its resolved but nothing else
Message 3 of 5 (1,857 Views)

Re: Origin saying they resolved my case when they have done nothing

Community Manager (retired)

You would need to speak with the Support Team again, let them know it isn't resolved and ask them to re-open the case for you.

 

Thanks

---------------
Please make sure to Accept Solutions and give XP when someone has provided you with assistance.

I don't respond to Help Requests sent via Private Message.
Message 4 of 5 (1,836 Views)

Re: Origin saying they resolved my case when they have done nothing

★★ Novice

Same here I cant get my old Tiberian Twilight game on Origin using its code. It has the case listed as resolved, when there was not so much as a notification saying were sorry but we cant help.

Message 5 of 5 (1,783 Views)