Missing player

by hjmhtree
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Original Post

Missing player

★★★ Newbie

Hello, I logged on this morning and there is a player missing from my team 

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Re: Missing player

Hero (Retired)
@hjmhtree Your account may have been hacked. You should change your password ASAP just in case, while you still can. Also change your password on any other services where you used that same password. Finally, you should seriously consider adding multi-factor authentication everywhere it's supported, as this helps protect against getting hacked again in future. EA's version of it is known as Login Verification, and you can read about it here - https://help.ea.com/en-za/help/account/origin-login-verification-information/

As for your missing player, I'm not sure you'll get it back. But the only place to inquire about that possibility is EA Help. You can contact them by going to https://help.ea.com and clicking Contact Us, then follow the relevant prompts to chat with an Advisor.
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