[INFO REQUEST] Missing FIFA points after a purchase

by EA_Dennis
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Original Post

Re: [INFO REQUEST] Missing FIFA points after a purchase

★★ Novice

What error message did you receive?
We are sorry but there has been an error connecting to Fifa 15 Ultimate team . You will be returned to the fifa 15 main menu

Have you tried restarting the console 30 minutes after the transaction?

Yes, fifa points were there but we're being deducted when opening packs then error messages appears as I try to store items in club, I lost out on a number of items and IF players that I had saw I won but disappeared because of the error message and disconnection from ultimate team, I had purchased this all trying for TOTY items.

Account name (Gamertag)

Nagz26

Platform

Xbox one

What time/date and time zone did it happen?

Sporadically from 16th January 2015 6pm onwards. UK

Furthermore, started seasons games it would take me to kick off then disconnect and credit me with loses, 3 games in a row lost out on title!

It is becoming so frustrating the problems I am facing on Xbox one I feel like I am being robbed!
Message 21 of 102 (1,387 Views)

Re: [INFO REQUEST] Missing FIFA points after a purchase

★★★ Newbie
This just happened to me 10 minutes ago
Message 22 of 102 (1,375 Views)

Re: [INFO REQUEST] Missing FIFA points after a purchase

★★★ Newbie
Cannot connect to fifa store
Then I received an email confirming my purchase of £7.99 1050 fifa points
I have tried restarting my console
XiQU4N7UMiX
XBOX ONE
21:39 UK 26/01/15
Message 23 of 102 (1,372 Views)

Re: [INFO REQUEST] Missing FIFA points after a purchase

★★★ Newbie
The error message I received was 'there has been an error with the FIFA store checkout, please try again later' but I have been charged for the points this has happened 2 times now as I hoped it would work a second time
Message 24 of 102 (1,372 Views)

Re: [INFO REQUEST] Missing FIFA points after a purchase

[ Edited ]
★★★★★ Newbie

its boyabsa23 said store unavailable restartd few times and still not there yet money has been taken out.    Oh and on xbox1 was bout hour ago  11:40pm 26/1/2015 uk time

 

 

Message 25 of 102 (1,363 Views)

Re: [INFO REQUEST] Missing FIFA points after a purchase

★ Novice
I bought $5 worth if fifa points and they did not show up on my ultimate team and $5 was taken from my account but I got no email
- a few times it said the ea servers were down but they still took my $5
- yes I did restart my consule several times and it didn't work
- philliezfreak33
- Xbox 360
- eastern time zone on January 27th, around 6:20 pm
Message 26 of 102 (1,345 Views)

Re: [INFO REQUEST] Missing FIFA points after a purchase

★★★ Newbie

No error message recieved. (Credit card and itunes reciept recieved)

Yes restarted 30mins after and each day since.

DJF2015

ipod

26 January 2015 at 06:40:03 (GMT):

Message 27 of 102 (1,331 Views)

Re: [INFO REQUEST] Missing FIFA points after a purchase

★★ Novice
  • What error message did you receive?  -  No error message....
  • Have you tried restarting the console 30 minutes after the transaction?  -  yes this has been over 10 days now
  • Account name (Gamertag)  -  Dare to makie
  • Platform  - Xbox one
  • What time/date and time zone did it happen?    17th of January 2015   23:32   
Message 28 of 102 (1,297 Views)

Re: [INFO REQUEST] Missing FIFA points after a purchase

★★★ Newbie
Error with market or something received code
PlayStation 4
gavhamo92 gamertag
Sunday 25th January around 9 pm
STILL HAVE NOT GOT THE POINTS now the 30th January...
Message 29 of 102 (1,284 Views)

Re: [INFO REQUEST] Missing FIFA points after a purchase

★★★ Newbie
I didn't get any error message but the money was taken out of the account. I'm on a Xbox one and it was 28-1-15 at around 5pm
Message 30 of 102 (1,273 Views)