[INFO REQUEST] Disconnect and credited with a loss while playing a match

by EA_Dennis
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Original Post

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★★ Newbie
I was playing a match in division 1 and had 1 or 2 games to play and had to win 1 to stay in the devision I won the game 2-1 at the end of the game, the screen froze with the timer stuck in the middle bottom of the screen and then I was kicked out completely out of ultimate team meaning I had a loss, and also was given a DNF after it when I had signed back in!
Message 61 of 583 (1,210 Views)
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Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★★ Newbie

did happend right now 29/01/15 10:30 am UTC+10 (australia, bribane)

fut, i won 2-1 and lost and deconnected before to get my 3 points and credits.

on xbox 360

wireless connection

 

 

is it possible to get my point back and credits ???

 

 

regards

Message 62 of 583 (1,199 Views)
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Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★ Novice

I want compensation, I just promoted to Div 2 in my final game, well I thought I did, I got disconnected and creditted with a lose. EA I want compernsation.

Message 63 of 583 (1,187 Views)
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Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★ Novice

We're looking into issues where players are disconnected and credited with a loss while playing a match.

To help us look into these issues we'd like to collect some information from affected users. 

 

  • What mode were you playing in (online/offline seasons, online/offline tournaments)?

-Online FUT

  • Were you also disconnected from the EASFC server?

-No

  • Are you connected to the internet wirelessly?

-no on a LAN

  • What was happening when you disconnected?

- 2 times in a row i have won the game and been disconnected during highlights and credited with a loss and dnf

 

  • After the disconnect, were you completely kicked out of FUT as well?

-yes

  • After the disconnect, were you still connected to the EA servers?

-Yes

  • Did you receive a DNF (Did Not Finish)?

-Yes

  • Account name

-Matrix is my club name

  • Platform

-Xbox one

  • What time/date and time zone did it happen?

-1:45 am et, USA

Message 64 of 583 (1,183 Views)
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Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★★ Newbie
In proclub matches, daily basis. Seems to be a problem for all players that use wireless connection, since players in proclub using cabel connection, hardly ever loose in this way
Message 65 of 583 (1,175 Views)
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Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★ Novice

3 games in a row now....

Message 66 of 583 (1,163 Views)
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Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★ Novice

Ok so this doesnt happen when I have lost.  So is this people cheating?  Have they found a new glitch to exploit?

 

Message 67 of 583 (1,160 Views)
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Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★ Novice

Had this problem twice today and had this from the past two days

 

  • Online Seasons
  • Yes
  • No
  • It said Leaving Ultimate team
  • Yes
  • No
  • Yes
  • BMWi8
  • Xbox One
  • /129/2015 around 2:30 PM GMT+3
Message 68 of 583 (1,160 Views)
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Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★★ Newbie
What mode were you playing in (online/offline seasons, online/offline tournaments)? ULTIMATE/online seasons
Were you also disconnected from the EASFC server? Yes
Are you connected to the internet wirelessly? Connected by cable
What was happening when you disconnected? I was normally playing the game with no issues
After the disconnect, were you completely kicked out of FUT as well? Yes
After the disconnect, were you still connected to the EA servers? No
Did you receive a DNF (Did Not Finish)? Yes
Account name brandsbq
Platform ps4
What time/date and time zone did it happen? 2 times in the past 2 days
Message 69 of 583 (1,157 Views)
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Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★★★★ Newbie
I am sick of being kicked out of matches through f.u.t! Happens in all game modes but mostly player v player, I end up kicked out of f.u.t with a dnt penalty??!! I'm in the uk and have more than enough internet speed/connection to hold a game, happens to often and I feel I'm being wrongly penalised!!
Message 70 of 583 (1,153 Views)
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