[INFO REQUEST] Disconnect and credited with a loss while playing a match

by EA_Dennis
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Original Post

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★★ Newbie

We're looking into issues where players are disconnected and credited with a loss while playing a match.

To help us look into these issues we'd like to collect some information from affected users. 

 

  • What mode were you playing in (online/offline seasons, online/offline tournaments)?

-Online

  • Were you also disconnected from the EASFC server?

-No

  • Are you connected to the internet wirelessly?

-LAN

  • What was happening when you disconnected?

-I lost my 3pts, when I win, 2 times

  • After the disconnect, were you completely kicked out of FUT as well?

-No

  • After the disconnect, were you still connected to the EA servers?

-Yes

  • Did you receive a DNF (Did Not Finish)?

-Yes

  • Account name

-stiina72

  • Platform

-PS3

  • What time/date and time zone did it happen?

-14.00-16.00 at Helsinki Timezone


@EA_Dennis wrote:

We're looking into issues where players are disconnected and credited with a loss while playing a match.

To help us look into these issues we'd like to collect some information from affected users. 

 

  • What mode were you playing in (online/offline seasons, online/offline tournaments)?
  • Were you also disconnected from the EASFC server?
  • Are you connected to the internet wirelessly?
  • What was happening when you disconnected?
  • After the disconnect, were you completely kicked out of FUT as well?
  • After the disconnect, were you still connected to the EA servers?
  • Did you receive a DNF (Did Not Finish)?
  • Account name
  • Platform
  • What time/date and time zone did it happen?

Thank you very much for your cooperation.


 

Thank you very much for your cooperation.

Message 51 of 583 (1,362 Views)
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Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★ Novice

I give up with this now. I have been unable to conclude ANY FUT match since Saturday night. Regardless of whether I win, lose or draw I fail to get to the summary screen or coin awards and get awarded a DNF every single time! I even had an opponent rage quit me last night, got the connection lost message and it STILL DNFd me! I've created another account(s), wiped the hard drive, restored all system settings, all to no avail. They can stick this up their arse now as its absolutely bl**dy useless. PES here I come. 

Message 52 of 583 (1,337 Views)
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Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★ Novice

Same issue

 

PS3

 

Dixiesmayhem

 

mine is always at the end of the game

 

I always get a DNF and it boots me off

 

Message 53 of 583 (1,335 Views)
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Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★★ Newbie
  • What mode were you playing in (online/offline seasons, online/offline tournaments)?
  • FUT online seasons

 

  • Were you also disconnected from the EASFC server?
  • Yes

 

  • Are you connected to the internet wirelessly?
  • No connected over wired connection using 200mbps powerline ethernet to router.

 

  • What was happening when you disconnected?
  • Match finished 3-1, reviewed stats, when showing highlights kicked me out saying dropped connection

 

  • After the disconnect, were you completely kicked out of FUT as well?
  • Can't recall exactly, it was my last game before bed, so just switched off xbox

 

  • After the disconnect, were you still connected to the EA servers?
  • No

 

  • Did you receive a DNF (Did Not Finish)?
  • Not immediately, only noticed next morning when was marked as 0-3 defeat and DNF. Not happy at all. As lost 3 points and no doubt will reduce coins received now for next matches.

 

  • Account name
  • wh00seyerdaddy
  • Platform
  • Xbox One

 

  • What time/date and time zone did it happen?
  • 26th Jan. Roughly 0030-0100 GMT - the very last match I played on FUT.
Message 54 of 583 (1,324 Views)
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Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★ Novice

Hi.

 

  • What mode were you playing in (online/offline seasons, online/offline tournaments)? Online seasons
  • Were you also disconnected from the EASFC server? Yes.
  • Are you connected to the internet wirelessly? No, direct cable
  • What was happening when you disconnected? Half time pause
  • After the disconnect, were you completely kicked out of FUT as well? Yes.
  • After the disconnect, were you still connected to the EA servers? No.
  • Did you receive a DNF (Did Not Finish)? YES.
  • Account name : PSN : Peur1386 . Club name : Dave Apadoo FC
  • Platform : PS4
  • What time/date and time zone did it happen? 17:28 (GMT+3)

I'm getting really, really fed up with this. Ea servers crash then WE have to pay ! I got TWO losses in a day because of this! I got also RELAGATED  because of this !!  Oh and by the way , i was LEADING on BOTH games.

I really hope you EA do something about me and give some sort of compensations to affected players! Because it's getting REALLY annoying to get losses and DNF increases because of EA's servers .  Some will QUIT Fut if that continues !

Message 55 of 583 (1,319 Views)
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Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★ Novice

Hello

 

  • What mode were you playing in (online/offline seasons, online/offline tournaments)? Online seasons
  • Were you also disconnected from the EASFC server? Yes.
  • Are you connected to the internet wirelessly? No, direct cable
  • What was happening when you disconnected? 80 minutes
  • After the disconnect, were you completely kicked out of FUT as well? Yes.
  • After the disconnect, were you still connected to the EA servers? No.
  • Did you receive a DNF (Did Not Finish)? YES.
  • Account name : nicche82 . Club name : Fortuna 1982
  • Platform : PC
  • What time/date and time zone did it happen? 28/01/2015 19:36 (GMT+2)
Message 56 of 583 (1,314 Views)
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Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★★ Newbie
  • What mode were you playing in (online/offline seasons, online/offline tournaments)?

    FUT online season.

  • Were you also disconnected from the EASFC server?

    No.

  • Are you connected to the internet wirelessly?

    NO.

  • What was happening when you disconnected?

    I won 4-3 , he disconnected. got loading screen whilst being in game afterwards creddited me a loss.

  • After the disconnect, were you completely kicked out of FUT as well?

    YES.

  • After the disconnect, were you still connected to the EA servers?

    YES.

  • Did you receive a DNF (Did Not Finish)?

    YES.

  • Account name

    Max_Pwnage007

  • Platform
    PS3

  • What time/date and time zone did it happen?

    UTC +1 Amsterdam, 15 minutes ago.


I would appreciate removing the loss and clearing the Not completed thingy.

Message 57 of 583 (1,305 Views)
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Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★★ Newbie
We're looking into issues where players are disconnected and credited with a loss while playing a match.
To help us look into these issues we'd like to collect some information from affected users.

What mode were you playing in (online/offline seasons, online/offline tournaments)?
-Online seasons
Were you also disconnected from the EASFC server?
-yes
Are you connected to the internet wirelessly?
-yes
What was happening when you disconnected?
-the game freezes suddenly
After the disconnect, were you completely kicked out of FUT as well?
-yes
After the disconnect, were you still connected to the EA servers?
-no
Did you receive a DNF (Did Not Finish)?
-yes some off the times
Account name
marc6292
Platform
PS3
What time/date and time zone did it happen?
- happens on a daily base
Thank you very much for your cooperation.
Message 58 of 583 (1,304 Views)
0

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★ Novice

How is this still an issues aft 3+ years!!!!???? happens to me at least 3-4 times throughout a fut online season.  Every time at the end of a game when I've won.  Impossible to advance in a season/win a title.

Message 59 of 583 (1,291 Views)
0

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★★ Newbie


What mode were you playing in (online/offline seasons, online/offline tournaments)? FUT SEASONS
Were you also disconnected from the EASFC server? YES!
Are you connected to the internet wirelessly? YES!
What was happening when you disconnected? THE MATCH HAD ENDED
After the disconnect, were you completely kicked out of FUT as well? YES
After the disconnect, were you still connected to the EA servers? NO
Did you receive a DNF (Did Not Finish)? YES, WHICH IM NOT VERY HAPPY ABOUT!!
Account name PancakeZante
Platform PS3
What time/date and time zone did it happen? 28/01/2015 6:00PM-11:00PM UTC +00:00
Message 60 of 583 (1,289 Views)