[INFO REQUEST] Disconnect and credited with a loss while playing a match

by EA_Dennis
Reply

Original Post

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★★ Novice

We're looking into issues where players are disconnected and credited with a loss while playing a match.

To help us look into these issues we'd like to collect some information from affected users. 

 

  • What mode were you playing in (online/offline seasons, online/offline tournaments)? Its happened in both Online Seasons and Online Tournaments
  • Were you also disconnected from the EASFC server? No, just booted out of FUT and to the main menu
  • Are you connected to the internet wirelessly? No, Wired 160mb
  • What was happening when you disconnected? It can happen mid-game or at the end of the match it will fail to connect to the server to register the win
  • After the disconnect, were you completely kicked out of FUT as well? Usually yes, sometimes no.
  • After the disconnect, were you still connected to the EA servers? Yes
  • Did you receive a DNF (Did Not Finish)? Yes, always
  • Account name Olly C
  • Platform Xbox One
  • What time/date and time zone did it happen? Many times, also I have an uploaded video to show exactly what happens, along with it prematurely ending my Online Season with 2 games left

Thank you very much for your cooperation.

Message 41 of 583 (1,198 Views)
0

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★★ Newbie

 

  • What mode were you playing in (online/offline seasons, online/offline tournaments)? Online Seasons.
  • Were you also disconnected from the EASFC server? No.
  • Are you connected to the internet wirelessly? Yes.
  • What was happening when you disconnected? At the end of the match, near to 80 minutes, I was winning by 6x0.
  • After the disconnect, were you completely kicked out of FUT as well? Yes.
  • After the disconnect, were you still connected to the EA servers? Yes.
  • Did you receive a DNF (Did Not Finish)? No
  • Account name: Zeffyre
  • Platform: Xbox 360
  • What time/date and time zone did it happen? 26/01, 6:00 PM - GMT.

 

Message 42 of 583 (1,191 Views)
0

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★★ Newbie
  • What mode were you playing in (online/offline seasons, online/offline tournaments)? UT Seasons
  • Were you also disconnected from the EASFC server? Yes
  • Are you connected to the internet wirelessly? No
  • What was happening when you disconnected? Had just finished a match in a draw .
  • After the disconnect, were you completely kicked out of FUT as well? Yes.
  • After the disconnect, were you still connected to the EA servers? Yes
  • Did you receive a DNF (Did Not Finish)? Yes
  • Account name: Thiago_Madruga2
  • Platform: Xbox One
  • What time/date and time zone did it happen? 19:45, 01/26/2015, Brazil.

Thank you very much for your cooperation.

Message 43 of 583 (1,181 Views)
0

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★★ Newbie
Hi I finished a game in my fut offline season and it said it could not connect to the server and kicked me out of ultimate team. It's allowing me to replay the match as if it wasn't played but my loan players and normal players have lost a match from their contract.

I have a wired connection

Xbox one
I did not receive a dnf
I am in the UK
Xbox account name is Dsciple
Message 44 of 583 (1,180 Views)
0

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★★ Newbie
Whenever I finish a game it gives me a loss even when the game is over and I have own. It is starting to really get annoying and even worse is the fact my notifications say I have won but I don't receive any coins for the win and my players lose fitness and contracts after the game aswell. It is really starting to **bleep** me off. Can you please fix the issue
Message 45 of 583 (1,171 Views)
0

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

[ Edited ]
★★ Novice
  • What mode were you playing in (online/offline seasons, online/offline tournaments)? Online FUT seasons
  • Were you also disconnected from the EASFC server? No
  • Are you connected to the internet wirelessly? Yes
  • What was happening when you disconnected? The match ratings were loading up.
  • After the disconnect, were you completely kicked out of FUT as well? Yes
  • After the disconnect, were you still connected to the EA servers? Yes
  • Did you receive a DNF (Did Not Finish)? Yes, I had won 4-2 as well in Div 2.
  • Account name: SomeIcicles
  • Platform: Xbox One
  • What time/date and time zone did it happen: 1:30pm ACDT

 

The exact same thing happened the following game except it was 2-2 this time. 2pm ACDT

 

Can you please fix this EA, I need to get to Div1

Message 46 of 583 (1,168 Views)
0

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★ Novice

  • What mode were you playing in (online/offline seasons, online/offline tournaments)? Its happened in Online Seasons
  • Were you also disconnected from the EASFC server? No, just booted out of FUT and to the main menu
  • Are you connected to the internet wirelessly? Yes
  • What was happening when you disconnected? It can happen mid-game or at the end of the match it will fail to connect to the server to register the win
  • After the disconnect, were you completely kicked out of FUT as well? Usually yes, sometimes no.
  • After the disconnect, were you still connected to the EA servers? Yes
  • Did you receive a DNF (Did Not Finish)? Yes, always
  • Account name : Raghuvanshi_Sid
  • Platform : PC
  • Time Zone - +5:30, India

Please hellp with this, the only reason i bought the game was for UT, and such issues make me really regret spending money on your game!!!! Its frustrating to reveive a DNF after ending the match winning 4-1!! Something needs to be done!

 

Message 47 of 583 (1,155 Views)
0

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

[ Edited ]
★ Apprentice
  • What mode were you playing in (online/offline seasons, online/offline tournaments)?

online mode , fifa word 

 

  • Were you also disconnected from the EASFC server?

the game stopped responding entirely, had to use alt f4 to quit game. 

 

  • Are you connected to the internet wirelessly?

Yes 

  • What was happening when you disconnected?

Half time 

 

  • After the disconnect, were you completely kicked out of FUT as well?

have to shut it down 

  • After the disconnect, were you still connected to the EA servers?

Cant say since have to shut the game completely.

  • Did you receive a DNF (Did Not Finish)?

yes, (and thus also a loss Frown even though i was leading) 

  • Account name

devanmitrachenoy

  • Platform

windows pc

 

  • What time/date and time zone did it happen?

India (IST) 1030 to 130; Gmt +5:30

Message 48 of 583 (1,152 Views)
0

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★ Novice

Has anyone recieved any compensation or message about their problem.

Message 49 of 583 (1,145 Views)
0

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★★ Novice
  • What mode were you playing in (online/offline seasons, online/offline tournaments)?
    - FUT 15 oneline season + competition
  • Were you also disconnected from the EASFC server?
  • - Sometimes yes, sometimes no
  • Are you connected to the internet wirelessly?
  • - No
  • What was happening when you disconnected?
  • - Message like about coefficient of abandonment, money lost, competition lost...
  • After the disconnect, were you completely kicked out of FUT as well?
  • Sometimes yes, sometimes no
  • After the disconnect, were you still connected to the EA servers?
  • Sometimes yes, sometimes no
  • Did you receive a DNF (Did Not Finish)?
  • - Yes
  • Account name
  • -Origin : Olivb40
  • Platform
  • -PC
  • What time/date and time zone did it happen?
  • - from 7:00 pm - 1100 pm
Message 50 of 583 (1,138 Views)
0