[INFO REQUEST] Disconnect and credited with a loss while playing a match

by EA_Dennis
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Original Post

[INFO REQUEST] Disconnect and credited with a loss while playing a match

[ Edited ]
Community Manager

We're looking into issues where players are disconnected and credited with a loss while playing a match.

To help us look into these issues we'd like to collect some information from affected users. 

 

  • What mode were you playing in (online/offline seasons, online/offline tournaments)?
  • Were you also disconnected from the EASFC server?
  • Are you connected to the internet wirelessly?
  • What was happening when you disconnected?
  • After the disconnect, were you completely kicked out of FUT as well?
  • After the disconnect, were you still connected to the EA servers?
  • Did you receive a DNF (Did Not Finish)?
  • Account name
  • Platform
  • What time/date and time zone did it happen?

Thank you very much for your cooperation.

Message 1 of 583 (19,612 Views)

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★★ Novice

I have this issue on a daily basis.

 

It's nearly always FUT online games - both tournaments and season games.

Sometimes it kicks me off EASFC and I'm then unable to re-connect - other times it just says a DNF and sends me back to the FUT Hub.

I am connected wirelessly.

 

I've tried opening the required ports for open NAT but nothing helps. It's starting to become a real issue, I can barely finish a game and it's frustrating that I'm credited with a loss every time I get kicked out.

 

Wilkes 1875 is my Account name - Xbox One - Happens daily 01/15

 

All other online activity works flawlessly - it's just the ea servers being below par. It's not really acceptable that I spend the money on this service and it doesn't work. If it were a product I'd be within my rights to press for misadvertising. Product not fit for purpose! 

Message 2 of 583 (19,224 Views)

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★★ Newbie
  • What mode were you playing in (online/offline seasons, online/offline tournaments)?
    - FUT 15 oneline season
  • Were you also disconnected from the EASFC server?
  • - YES!
  • Are you connected to the internet wirelessly?
  • - Yes
  • What was happening when you disconnected?
  • - FUT disconnects, EA disconnects, score multiplier gets screwed, match counts as a loss
  • After the disconnect, were you completely kicked out of FUT as well?
  • - YES!
  • After the disconnect, were you still connected to the EA servers?
  • - No
  • Did you receive a DNF (Did Not Finish)?
  • - YES!
  • Account name
  • -RockerBoi88
  • Platform
  • -Xbox one
  • What time/date and time zone did it happen?
  • - from 6:00 pm - 10:00 pm PST
Message 3 of 583 (19,198 Views)

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★★ Novice
This happened to me 3 times in 2 days . This is people who knows it very well what they doing .
The last week I reached the final for the new tourment ( players of year) with my ultimate team , and I beat this guy and while I am pressing next it shows that I got disconnected and through me out from all EA server and it shows that I am the one who lost the service and it Deduct my DNF and I got the lost !!!! 3 times same way , they wait until game finish and then they disconnect !! This is Unfair at All .. Since this happening many times to me , I decieded to not invest any money in this game at all , it is useless people got the Win ! Any way .,
PS4, last week
Message 4 of 583 (19,185 Views)

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★★ Newbie

 

  • What mode were you playing in (online/offline seasons, online/offline tournaments)?
    Ive been playing online seasons

    Were you also disconnected from the EASFC server?
    Thats the thing that is wierd I was not disconnected from the EASFC

  • Are you connected to the internet wirelessly?
    Yes I am connected to wireless

  • What was happening when you disconnected?
    I finish playing a match and when its loading after the match it takes some extra time and then throws me out of FUT saying I lost connection to FUT, I go online to FUT and it says you have lost OM rating because leaving the match to early though all 8 times ive been disconnected I have played full 90 min games. Its seems there is a bug with loading after the match.

  • After the disconnect, were you completely kicked out of FUT as well?
    I was kicked out of FUT, it says that I have lost connection.

  • After the disconnect, were you still connected to the EA servers?
    Yes I was.

  • Did you receive a DNF (Did Not Finish)?
    No I dont think I recieved that.

  • Account name
    jili13

  • Platform
    Playstation 3

  • What time/date and time zone did it happen?
    CET (Central European Time) UTC/GMT +1 hour
    between 21.00 - 02.10
Message 5 of 583 (19,178 Views)
0

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★ Novice
It happens very frequently. It does not matter whether I'm winning or losing the game, I always lose the match.
I'm using the iPad version, my user name is jtrujilloj
wireless WiFi,
I get an out of synch message, but don't get disconnected from the server
It may happen at any time during the game
Message 6 of 583 (19,170 Views)

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★ Novice
Online season
I got disconnected from Ultimate team ( online regular game fine )
Yes wireless
After disconnecting I got kicked out from FUT
I got lost ( and I was winning the game )
I received DNF
Alazzawi FC ... Fut name
Ham87ada - account name
Ps4
Between 1:40 and 2:40 EST , 1/21/2015

Message 7 of 583 (19,138 Views)
0

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

[ Edited ]
★ Novice

I have almost every time i play this problems when disconect me in middle of the game ian d i also get fine because of that with losing my coins. 
Just now i lead 4:2 and through me out  and i need just one game to stay in div (nice Frown )

 

 

  • What mode were you playing in (online/offline seasons, online/offline tournaments)? Online seasons 
  • Were you also disconnected from the EASFC server? Yes i was but after it was writen like i disconected Frown and that i lost my coins (shame on you)
  • Are you connected to the internet wirelessly? Wi fi yes
  • What was happening when you disconnected?  That it seem like FUt servers problems samo minute after conect to Fut normaly and i get note, that i disconected and i will lost coins Frown ( not fair)
  • After the disconnect, were you completely kicked out of FUT as well? YES
  • After the disconnect, were you still connected to the EA servers? YES
  • Did you receive a DNF (Did Not Finish)? YES
  • Account name  Damche1
  • Platform PS4
  • What time/date and time zone did it happen? about 22: 30 - 22:50 CET something like that 
Message 8 of 583 (19,086 Views)
0

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★★★★ Novice

 

 

  • What mode were you playing in (online/offline seasons, online/offline tournaments)?  online season fut..
  • Were you also disconnected from the EASFC server? Nope
  • Are you connected to the internet wirelessly? nope 
  • What was happening when you disconnected? i was in lead like 5-2 @ min 91 + he paused the game and i got kicked out of the game and credited a lost for me..
  • After the disconnect, were you completely kicked out of FUT as well? nope im just getting back in FUT dashbord
  • After the disconnect, were you still connected to the EA servers? Yes..
  • Did you receive a DNF (Did Not Finish)? yes..
  • Account name idevsam
  • Platform PC
  • What time/date and time zone did it happen? 12:35 GMT AM. 2015/01/22

i think he used a script program or a bug. i have screen shot from the game.. if needed let me know.. that happend sometimes for me 

Message 9 of 583 (19,053 Views)

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★ Novice
Online Season FUT
After I beat a player, sometimes they just disconnect or something, I get kicked out of FUT AND GET A LOSS AND A DECREASE IN DNF.
Message 10 of 583 (19,044 Views)