why is my account under the email @anonymous.ea.com i cant fix someone pls h

[zue44hypkq3c]

@EA_Aljo 

Please see the attached file. I'm in an infinite loop with no way to create a case. I need to get the anonymous.ea.com account unlinked from the Xbox account. Is there a phone number or a chat link you can put in this chat? 

[EA_Aljo]

@zue44hypkq3c 

I'll give you some more exact steps. First, tell me which game you're trying to play and which platform you're on.

[zue44hypkq3c]

Thank you! Xbox Series X is the platform. Trying to Star Wars Battlefront. Remember this is about getting an *@anonymous.ea.com account unlinked from the Xbox account. Thank you again. 

[EA_Aljo]

@zue44hypkq3c 

Thank you. Try these steps -

1. Go to help.ea.com
2. Select Battlefront
3. Choose "I need help logging in to my EA account"
4. Click on one of the available contact options

Let me know if this helps or not.

[zue44hypkq3c]

Yes, those steps have allowed me to open a case. 

[EA_Aljo]

@zue44hypkq3c 

Great! Please reach out again if you have any other issues.