when I start my game. It goes back to the Origin homepage and it don't start.

[mooi128]

when I start my game. It goes back to the Origin homepage and it don't start. I just download 'the Sims 4 Legacy' but it don't work! How can I fix it?

[EA_Darko]

Sorry to hear that you are having issues @mooi128.

Are you seeing an error message of any kind when the issue occurs?

Can you grab me a DxDiag so that I can take a look at your system: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Darko

[Mancity_Samuel]

Yeah the same thing happened to me, can you help me out please?

[Kabouki1965]

Hi @Mancity_Samuel, if you want @EA_Darko to help you or anyone else in here, could you post what he asked for? Do you have an error message? Can you post a Dxdiag, following the link above?