Re: someone stole my EA account

by EA_Mako
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someone stole my EA account

★★★ Newbie

Hello,

Someone got into my account. It hapened this week. An unknown person logged onto my account, changed the E-mail adress, the password and set up the verification when logging in. Is there a way i can get my account back and is there a way i could contact the EA support team? All of his information i know for now is his email adress: ([edit: email address removed]). 
All help will be appreciated <3

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Accepted Solution

Re: someone stole my EA account

Community Manager

Hey @sneakybeats445,

 

If you believe someone else has accessed the account, please go through as many of these security steps as you're able to help re-secure the account.

 

After you've done that please contact support directly for further assistance restoring the account itself. We are unable to assist on the forums as we can't discuss or change your account details on public boards.

 

You can find more information on how to reach support over at the EA Help website
Mako.png

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Message 2 of 2 (368 Views)

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Re: someone stole my EA account

Community Manager

Hey @sneakybeats445,

 

If you believe someone else has accessed the account, please go through as many of these security steps as you're able to help re-secure the account.

 

After you've done that please contact support directly for further assistance restoring the account itself. We are unable to assist on the forums as we can't discuss or change your account details on public boards.

 

You can find more information on how to reach support over at the EA Help website
Mako.png
Message 2 of 2 (369 Views)