paypal refund

[ojo77]

hi i paid for a game with paypal and its not working right due too the pc but the game its self isn't what i want too be fair so tryed to do a refund i paid with paypal like i say but it ha just all come back saying failed any clue what i can do as i will miss the 24 hours refund if i cant sort it today as  will be at work

[EA_Lanna · Accepted solution]

Hi @ojo77, 

Yes, the timestamp on the entries in your Order History will show them when the request was originally made. So what that means is if you meet the eligibility criteria for a refund, they'll be able to verify whether or not you made the request within the refund window and take it from there. 

For cases like this, I'd still advise reaching out to the support team sooner rather than later so please do get in touch with them once the support lines are open again. 

- EA_Lanna

[EA_Lanna]

Hi @ojo77,

Was the game purchased on Origin? If so, you can request a refund from here on the EA Help site. From there you’ll be able to see if your games are eligible for the Great Game Guarantee. If you have games that qualify for a refund, you can complete and submit the refund request form. 

You can also check the status of your refund request from your Order History on the order summary page (steps in spoiler tag). If your refund doesn’t appear in My Cases, and the processing time for your payment method has passed, contact us so we can take a look into that for you.

Spoiler

• Log in to origin.com
• Hover over your EA ID in the bottom left corner, then click EA Account and Billing.
• Select the Order History tab.

Thanks, 

EA_Lanna

[ojo77]

@EA_Lanna hi i went through this and requested it it shows as a case but says failed REFUND AUTOMATION FAILED

[EA_Lanna]

Hi @ojo77, 

OKay so when you followed the steps and registered for a refund, the page loaded and gave you an error message of 'REFUND AUTOMATION FAILED'? 🤔 I'm not sure why that error appeared. Does the refund entry show up in your Order History? 

- EA_Lanna

[ojo77]

@EA_Lanna hi so yes it shows 4 times for the same thing saying failed (i only did 1 refund so not sure why there is 4 )

[EA_Lanna]

Hi @ojo77, 

Okay, this will need to be looked into by our support agents. Could you click on this link to contact us please? Choosing 'Chat' will put you in touch with an agent so you can talk in real time. 

- EA_Lanna

[ojo77]

@EA_Lanna hay i know its not ur fault but says sorry we missed you try another time think its due to the lines not been open

[EA_Lanna]

Hi @ojo77,

You're 100% correct. Sorry I should have included the support times in my reply. The English Support hours are 8:00 a.m. to 11:00 p.m, UTC Monday - Saturday. They will be open tomorrow.

- EA_Lanna

[ojo77]

@EA_Lanna its all good so even if this falls out of the 24 hours will it still be ok seen as i have already started the refund ?

[EA_Lanna · Accepted solution]

Hi @ojo77, 

Yes, the timestamp on the entries in your Order History will show them when the request was originally made. So what that means is if you meet the eligibility criteria for a refund, they'll be able to verify whether or not you made the request within the refund window and take it from there. 

For cases like this, I'd still advise reaching out to the support team sooner rather than later so please do get in touch with them once the support lines are open again. 

- EA_Lanna