how can i save my stolen account

by Quaaludes
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how can i save my stolen account

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    1. My ea account has stolen i managed to log in but i cant change the e mail of my account someguy is playing apex legends on my account my friend told me that i was online thats how i learned it so now i have logged in the account but i cant change anything on it cause i dont know his e mail i have to save my account without it i want support.
       
       
       
 
 
 
 
 
Message 1 of 2 (280 Views)

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Re: how can i save my stolen account

@Quaaludes 

welcome to the forum.

 

First if you you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

 

After that if there is a ban or suspension on that account you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

I hope this info helps you out.

The needs of the many,
outweigh the needs of the few or one. --Spock--

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Please note: I am a community volunteer – I do not work for EA.
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Message 2 of 2 (238 Views)

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Re: how can i save my stolen account

@Quaaludes 

welcome to the forum.

 

First if you you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

 

After that if there is a ban or suspension on that account you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

I hope this info helps you out.

The needs of the many,
outweigh the needs of the few or one. --Spock--

CCP Hero Banner - Red.png



Please note: I am a community volunteer – I do not work for EA.
Me Too – If you also have this problem – first post on thread has this button.
XP – For helpful comments (and to help others 'level up').
Mark As Solution – To help others find the answer to the issue now & in the future.
Message 2 of 2 (239 Views)