hacked account

[Sentraxx93]

My account has been hacked. I can access it but my security question has been changed to russian and i cant open any cases with the support, i tried different browsers and clearing the cache. Please help

[Madsen8550]

I'm having the same issue.

I just got access today after a week without access and an abused credit card which i blocked immediately i found out. But i country was changed to Germany, and my security question is in Russian. Somehow i managed to change the password and received a german warning email from EA in my mailbox which is worrying.

[yahel_1]

Hi @Sentraxx93, @Madsen8550

you need to create an incident using the Talk to a Game Advisor link on the left, and a Game Advisor will assist you.

Select Origin from the list.

Select a topic for the best results.

Scroll to the bottom and select Contact Us.

Select your platform and list a short description of your problem.

Select live chat or call me to request a call back from an advisor

NOTE @Sentraxx93

Clear the browser cache: https://help.ea.com/en/help/faq/clearing-your-browsers-cache

Clear hosts file http://support.microsoft.com/kb/972034

Restart your machine.

And now for Live Chat try to use Internet Explorer and you need to change your country of residence to the United Kingdom from the menu at the top of the screen.

In most countries are available between 09:00-21:00 Monday-Saturday.

Also you can check this link https://answers.ea.com/t5/Technical-Issues/EA-Chat-option-greyed-out/m-p/6476778#M274490 to follow the steps indicated by @IIPrest0nII

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My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en