game recording

[sunwisecircles]

I use bandicam to record my game play and since 11/4/2018 this has not been working with Mass Effect Andromeda. When I try to play back I get this message - can't play this file isn't playable. This might be because the file type is unsupported, th e file extension is incorrect, or the file is corrupt. Any time before 11 April it has recorded fine. Is this an Origin update thing? It's the only thing that has changed.

Thanks

[yahel_1]

Hi @sunwisecircles

I think you need to reinstall your graphics card driver :

AMD/ATI

Nvidia - Auto - Manual

Intel - Auto - Manual

Then delete temp files: open the Start Menu and type %temp%  in the Search field  or click in the Run option in the Start Menu and type %temp% in the Run field.Press Enter and a Temp folder should open. You can delete all files found in this folder, and if any files are in use, they can be skipped.

Restart your machine  and check.

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My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[sunwisecircles]

Thanks for the advice will give it a try and see how we go.

[sunwisecircles]

Hi yahel_1
as regards the reinstalling could you give me more info on how to do that. I tried your links and got confused as to what i'm doing there. Thanks for your time. I appreciate the help.

[yahel_1]

Ok @sunwisecircles

Not knowing what video card you have , I left your links to the most common video cards to reinstall your video driver.

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en