Re: ea support is not working, what could be the problem i.e. I can't access li

by EA_Lanna
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Original Post

ea support is not working, what could be the problem i.e. I can't access live c

[ Edited ]
★★★ Newbie

ea support is not working, what could be the problem.    i.e. I can't access live chat

 

here is the link

 

https://drive.google.com/file/d/1Q1_ZfM9j93yKI01RJiA2nTxFysjqgnUD/view?usp=sharing 

 

 

Message 1 of 4 (162 Views)

Re: ea support is not working, what could be the problem i.e. I can't access li

Community Manager

Hi @aleksienqvist6

 

I'm sorry to hear you're finding it tough to create a case. I've checked the image but I'm still not sure what might be happening for you. Could you share a bit more? In your reply type out the sequence of steps you're following and where you're getting stuck. 

 

Thank you, 

 

EA_Lanna

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Message 2 of 4 (146 Views)

Re: ea support is not working, what could be the problem i.e. I can't access li

[ Edited ]
★★★ Newbie

So I can't access EA support chat

Message 3 of 4 (141 Views)

Re: ea support is not working, what could be the problem i.e. I can't access li

Community Manager

Hi @aleksienqvist6

 

Yes, that part is clear. What steps are you taking to reach them? For example, when you go to create a help case, do you select these options?

 

  1. Head to EA Help.
  2. Type EA App into the search bar. and click on that product
  3. Select See all help topics.
  4. Select the Manage my account category.
  5. Select Can't Login in.

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Message 4 of 4 (129 Views)