Witcher 3 "has stopped working"

[bwolfmoss]

Was playing game consistently for a week, then one W3 update later I am unable to get it to work. 

Have tried:

Repair

Reinstall

Run admin

Reboots

Renaming files

Check for update

Forum questions

Loading through Steam

NOTHING IS WORKING.  My other Origin games start up and I've passed the refund window. I am really disappointed in spending $70 for 11 hours of playtime.  Someone in EA please help me play my game!

[EA_Nils · Accepted solution]

@bwolfmoss Hi,

From the DxDiag included in your Origin Error Report, I can see that you have a NVIDIA GeForce GTX 670M in your PC. However, your DxDiag does show your Intel(R) HD Graphics 4000 as being the currently active one in your system.

Consequently, I would suggest that you go through system graphic settings and ensure that your GeForce card will be utilized by the Witcher 3. You might have to change it from "power saving / economy" to "performance".

Let me know how you get on afterwards.

Cheers,

Nils

[EA_Nils]

@bwolfmoss Hi,

Please post the following information:

---

1. Press Win+R to open the run box

2. Type perfmon /rel to open the reliability monitor.

This opens a window where you can click on the error's visually shown (white X in red circle) to find the latest one related to Origin. Click show details and then paste the info that is listed in there in here.

---

Next, create an Origin Error Report and post its ID in here as highlighted in red below.

1. Open Origin.
2. From the menu on the top choose "Help"
3. Select "Origin Error Reporter" (You can read more about it here: http://download.dm.origin.com/oer/en_GB.html )

You will see three screens as shown below. 

1. For type of error select "Downloading Games"
2. For the description of the problem, please include a brief description (copy/paste of your first post should do) and include a link to your forum post.
3. Check the box to share diagnostic information and click on "Send Report"
4. The error reporter will show the second screenshot from below and will then show the third screenshot when finished. On the third one mark and choose to copy (or write down) the Error Report ID text string (bolded) and post it here.

With this ID we will be able to take a closer look at what exactly has been going on. Thank you very much for taking a look in advance.

Cheers,

Nils

[bwolfmoss]

Here is the ID, per instructions: 0867c84a700145f9

Here is the reliability moniter report:

Source
The Witcher 3

Summary
Stopped working

Date
‎6/‎20/‎2015 8:53 PM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files (x86)\Origin Games\The Witcher 3 Wild Hunt\bin\x64\witcher3.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    witcher3.exe
Application Version:    3.0.4.58000
Application Timestamp:    5579b8b9
Fault Module Name:    igdusc64.dll
Fault Module Version:    8.15.10.9141
Fault Module Timestamp:    52379bd3
Exception Code:    c0000005
Exception Offset:    000000000000820f
OS Version:    6.3.9600.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    18be
Additional Information 2:    18bed0381d3f922283c69692a973a00f
Additional Information 3:    8c26
Additional Information 4:    8c26eb59daa154c4af8df5aab4a3aa4a

Extra information about the problem
Bucket ID:    01f70d1c43ef36d6008bb345c3b1b477 (120264528382)

Thank you Nils, I really appreciate the help!

[EA_Nils · Accepted solution]

@bwolfmoss Hi,

From the DxDiag included in your Origin Error Report, I can see that you have a NVIDIA GeForce GTX 670M in your PC. However, your DxDiag does show your Intel(R) HD Graphics 4000 as being the currently active one in your system.

Consequently, I would suggest that you go through system graphic settings and ensure that your GeForce card will be utilized by the Witcher 3. You might have to change it from "power saving / economy" to "performance".

Let me know how you get on afterwards.

Cheers,

Nils

[bwolfmoss]

This worked immediately!  Thank you very much for your help, I really appreciate it!  Nice to know I have such high quality troubleshooting at my fingertips when I need it.  Cheers!

[EA_Nils]

Glad to hear, that this resolved the issue.
Happy gaming!

[Majstor_Zivota]

Hi,

I really need your help. I am well behind latest games due to my hectic life but nonetheless, I want to play Withcer 3 so bad. Third week now and nothing. I just get the message that is stopped working after screen goes black briefly. 

i have Mac that was PC rebooted so it runs win 8.1 (for example, i had no problem with playing resident evil 7 recently)

the specs:

intel core i7-4770 2.2

16gb ram

iNTEL IRIS PRO 5200

Please help!

[cadonne]

hi im having a problem with witcher 3 too wen i open it on steam it just says witcher 3 stop working i did what to ask to the  other man heres my error if u can help i would be so gratefull 

Origem
The Witcher 3

Resumo
Deixou de funcionar

Data
‎17.‎4.‎18 15:05

Estado
Relatório enviado

Descrição
Caminho de Aplicação Com Falha: C:\Program Files (x86)\Steam\steamapps\common\The Witcher 3\bin\x64\witcher3.exe

Assinatura do problema
Nome do Evento do Problema: BEX64
Nome da aplicação: witcher3.exe
Versão da aplicação: 3.0.10.5955
Carimbo de Data/Hora da Aplicação: 57cdd940
Nome do Módulo com Falhas: StackHash_0584
Versão do Módulo com Falhas: 0.0.0.0
Carimbo de Data/Hora do Módulo com Falhas: 00000000
Desvio de Excepção: 000007fefcfd3e40
Código de excepção: c0000005
Dados de Excepção: 0000000000000008
Versão do SO: 6.1.7601.2.1.0.256.48
ID de Região: 2070
Informações Adicionais 1: 0584
Informações Adicionais 2: 05844721ba6f46935da4f741075b96d8
Informações Adicionais 3: cfd7
Informações Adicionais 4: cfd727e056ffff4bf82e32abe5e4efc5

Informações adicionais sobre o problema
ID do Registo: 272568652