Stuck downloading latest version of origin

[NeighborD_9]

Stuck downloading latest version of origin

so i reinstall windows and after this when i try to install origin its dosent start no metter what i uninstal ane reinstall origin like 10 time nothing help
please help.

[Kabouki1965]

Hi @NeighborD_9, when you say you reinstalled windows, what exactly have you done? You installed it over the installation you had, right?
In this case, many things remain in lots of places.

Could you please try to see if you have an Origin folder in your Program Data folder? If yes, you can clear the Origin cache by following the steps below:

1. Completely log out and close down Origin (you don't have to do this as you don't have Origin completely installed)
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

If this doesn't work could you please post a Dxdiag report?

[NeighborD_9]

@Kabouki1965 i dont have origin folder

[NeighborD_9]

@Kabouki1965 ------------------
System Information
------------------
Time of this report: 5/10/2020, 11:02:40
Machine name: DESKTOP-T1COGOL
Machine Id: {5A9237F7-4EF8-4A6D-A679-F23DB0A609B8}
Operating System: Windows 10 Pro 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7817
BIOS: BIOS Date: 04/21/15 14:21:06 Ver: V6.7B0 (type: BIOS)
Processor: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
Memory: 8192MB RAM
Available OS Memory: 8136MB RAM
Page File: 4979MB used, 7252MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Display Tab 3: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 970
Manufacturer: NVIDIA
Chip type: GeForce GTX 970
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_13C2&SUBSYS_39753842&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8111 MB
Dedicated Memory: 4043 MB
Shared Memory: 4068 MB
Current Mode: 1360 x 768 (32 bit) (60Hz)
HDR Support: Not Supported