Some games disappeared in my libary

[Cr33pyy]

Hi, I updated my Origin Launcher to the EA-Launcher, now several games like Dead Space, Dead Space 2, Mass Effect 1-3, Mass Effect Legendary Edition just vanished, and I have to buy them again. Im on my same account, and I cant explain why that happened. Somebody can help me please ?

[EA_Darko · Accepted solution]

Hey @Cr33pyy it's most likely the case that you have multiple EA accounts and are logged into a secondary account. The best thing to do is log out of your EA account and then on the sign-in page hit forgot password and enter any email accounts that you may have. If there is an account linked to that email then you will receive an email prompting you to reset your password. 

Darko

[EA_Darko · Accepted solution]

Hey @Cr33pyy it's most likely the case that you have multiple EA accounts and are logged into a secondary account. The best thing to do is log out of your EA account and then on the sign-in page hit forgot password and enter any email accounts that you may have. If there is an account linked to that email then you will receive an email prompting you to reset your password. 

Darko

[Cr33pyy]

I only have one Account. But the Relogin still fixed my problem. Thank you <3

[EA_Darko]

Great to hear that @Cr33pyy.

Darko