Security question not working

[AiedailShadow]

When I try to answer my security question it gets flagged as Invalid. I just had it changed by Advisor, so I didn't forget. I've also asked friend of mine to check her account and she can't get past hers either. Does anybody else having the same problem? Could this issue be caused by use of special characters? 

[Straatford87 · Accepted solution]

@b1002e0707956eb0 @AiedailShadow @Babyhuehnchen

I've double-checked but have not received increased reports of the security answer not working. I would therefore recommend you to reach out to an Advisor again:

http://answers.ea.com/t5/Origin/How-to-contact-EA-Help/td-p/5650100

Sorry for the troubles!

[Babyhuehnchen]

Hello @AiedailShadow

i just tried but since i have authenticator, i got the  authenticator code and after entering it,  i  couldnt get to edit mine either, thanks  for the report, im forwarding it to a CM now.

EDIT: please try clearing your browser cache and relogin to your account and try again if it works?

Greetings,

Babyhuehnchen

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[Straatford87]

@Babyhuehnchen @AiedailShadow

Are you still experiencing this issue?

[AiedailShadow]

@Straatford87 @Babyhuehnchen

Tried it, sadly it still doesn't work. 

(Sorry for the delay)

[b1002e0707956eb0]

Hey @AiedailShadow,

Hmm, did you try it with capital letter at the begin of your password?

Best regards,
ParaMaster
____________________
If the answer is helpful: Grant XP/ Accept as Solution

[Straatford87 · Accepted solution]

@b1002e0707956eb0 @AiedailShadow @Babyhuehnchen

I've double-checked but have not received increased reports of the security answer not working. I would therefore recommend you to reach out to an Advisor again:

http://answers.ea.com/t5/Origin/How-to-contact-EA-Help/td-p/5650100

Sorry for the troubles!