Re: Prime Gaming Rewards

by EA_Mako
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Prime Gaming Rewards

★ Novice

hello, when i go to claim my prime Gaming Rewards it says it should be waiting in my store on Ultimate Team but it isn't there. I know it says wait 1 hour but it has been 1 day since i claimed

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Accepted Solution

Re: Prime Gaming Rewards

Community Manager

Hey @magssupreme,

 

If you've logged out of the game and back in, yet are still unable to access those rewards, please contact support directly so they can take a closer look at the account.

 

You can find more information on how to reach support over at the EA Help website
 
They'll need to verify a bit more information about the account to check into those missing rewards, thanks!
Mako.png

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Re: Prime Gaming Rewards

Community Manager

Hey @magssupreme,

 

If you've logged out of the game and back in, yet are still unable to access those rewards, please contact support directly so they can take a closer look at the account.

 

You can find more information on how to reach support over at the EA Help website
 
They'll need to verify a bit more information about the account to check into those missing rewards, thanks!
Mako.png
Message 2 of 2 (224 Views)