Origin keeps crashing

[Meadow252627]

Hello, so recently I wanted to play the Sims 4 but my Origin showed a white screen then crashed.

Saying "Origin encountered a serious problem and must close."

This hasn't happened before, so I'm unsure on what to do.

I did send a report but had no information on it yet.

I haven't been on Origin in a few months if that is important to the problem.

But it keeps crashing constantly and I've tried almost everything I could find regarding to solutions, Youtube and on here - but nothing has worked.

-I've tried reinstalling

-restarting

-running it as an admin

-clearing the cache

-tried installing older versions of Origin

-disconnecting from the internet

-changing the screen resolution

-cleaning my machine (CCleaner)

-changing the color mode

-Origin error reporter

Forgive me if I haven't searched deep enough and the answer is obvious.

But I've just been sick of looking for answers that haven't work and just want a simple solution.

Thank you 

[MADrag0n · Accepted solution]

@Meadow252627 what about new user ? https://www.bleepingcomputer.com/tutorials/create-new-user-account-in-windows-vista-7/

Make this steps from new user:

- find and uninstall Intel Graphics Media Accelerator Driver, restart PC

- download this and run/install it as Admin, restart PC

- download this and run/install it as Admin, restart PC

- try install/run Origin by my previous steps again

Also attach report (txt file) of Dxdiag again

Also u need check ur system requriments for Sims4, u can use this info.

[MADrag0n]

hello @Meadow252627

Try to reinstall Origin in this way:

- perform "Clean boot"

- close all programs as this

- if Origin is installed then uninstall it

- delete folders:
C:\ProgramData\Origin\
C:\Users\[UserName]\AppData\Local\Origin\
C:\Users\[UserName]\AppData\Roaming\Origin\
C:\ProgramData\Electronic Arts\EA Services\License\

C:\Program Files\Origin\

C:\Program Files (x86)\Origin\

- download this Origin installer and run it as Admin

- run Origin as Admin

if it not helped. please, attach report (txt file) of Dxdiag to a next your message.

and In command prompt running with Admin rights enter a commands then attach to a message list.txt file from root folder of С:\ drive
set > C:\list.txt
tasklist /v >> C:\list.txt

[Meadow252627]

Thank you for your reply, unfortunately, it did not help.

When I tried to install your recommended setup it just showed up white, loaded, then disappeared, but there was no message saying it crashed.

However with Dxdiag, I'm on an 32-bit system and it doesn't say what to do if you have that.

[leekcr]

Hello Meadow252627,

Have you tried:

1. Restarting the service ''Origin Client Service''? ( To do this, Press the Windows Key > Type ''services'' press enter > Pressing the letter ''O'' > then renew / restart the service ''Origin Client Service'' )

2. Deleting all your ''temp'' files? ( To do this, go to Configuration Screen > Personal Preferences > Folder Options > 2nd Tab > Scroll down to ''Hidden Files and Folders'' > Check ''Show Hidden Files and Folders'' > Go to ''C:/'' > Program Files (x86) > The folder ''Temp'' > Press CTRL + A to select everything, then press the Delete key. If it tells you to close a program, Do that. > Restart your Device )

3. Making an exception in your Firewall and/or Anti-Virus ( To do this, Press the Windows Key > Type ''firewall'' > Click ''Allow a Program through Windows Firewall'' > Press ''Change Settings'' > Find ''Origin'' and check both boxes > If ''Origin'' Isn't in the list, Click ''Add a program...'' > Navigate to your Origin folder which is normally located under: ''C:/Program Files (x86)/Origin > Find ''Origin.exe'' and add it. > Click ''OK'' )

If these solutions didn't work for you, please reply with your System Specs.

- NickerinoHD

[MADrag0n]

@Meadow252627 Also try to create new OS user with Admin rights, exit from current and enter as new user, and try the steps again.

About "I'm on an 32-bit system and it doesn't say what to do if you have that.", u r wrong, just skip step N3 and go on...

[Meadow252627]

I tried restarting the Origin Client Service, but it wasn't available and was simply greyed out.

And In the temps folder there were no files.

For the 3rd one, I can't even reinstall Origin without it coming up white then disppearing again...

So now I don't have Origin on my computer at all...

And forgive me for not knowing this what is System Specs?

[Meadow252627]

Oh, I see, I apologize for that.

[MADrag0n · Accepted solution]

@Meadow252627 what about new user ? https://www.bleepingcomputer.com/tutorials/create-new-user-account-in-windows-vista-7/

Make this steps from new user:

- find and uninstall Intel Graphics Media Accelerator Driver, restart PC

- download this and run/install it as Admin, restart PC

- download this and run/install it as Admin, restart PC

- try install/run Origin by my previous steps again

Also attach report (txt file) of Dxdiag again

Also u need check ur system requriments for Sims4, u can use this info.

[leekcr]

You can find your PC Specs with [admin edit: link removed. We don't allow third-party downloads as we can't guarantee the safety of their contents.] simple tool. 

Install and open it, It will ask you if you wan't to run the diagnostics so you press run.

Provide a screenshot of all the information listed if you will.

[_1_disastrous_1_]

Hey,

Can u help me too? I've tried everything mentioned above but my origin keeps crashing everytime i try to play ANY game?