Need a refund

by MTswag33
Reply

Original Post

Accepted Solution

Need a refund

★★★ Newbie

I bought 2 5,800 points on madden 23 and did not get the points in game but I payed

Message 1 of 2 (205 Views)

Accepted Solution

Re: Need a refund

Community Manager

Hi @MTswag33

 

If you didn't received the points you purchased, our live support team can look into that for you. Please get in touch with our support team with proof of purchase (exactly as outlined in that EA Help Article: "How to provide proof of purchase") and an advisor will investigate that for you. 

 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

View in thread

Message 2 of 2 (178 Views)

All Replies

Re: Need a refund

Community Manager

Hi @MTswag33

 

If you didn't received the points you purchased, our live support team can look into that for you. Please get in touch with our support team with proof of purchase (exactly as outlined in that EA Help Article: "How to provide proof of purchase") and an advisor will investigate that for you. 

 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Message 2 of 2 (179 Views)