My account wrongfully banned

[unacal76]

I need help. My account is "locked" when I try to play games on my xbox. 

Here's how it started. 

I got a notification saying your account was accessed elsewhere change your password. I did. 2 days later I got an email saying your account is suspended/banned for activity. 

Apparently someone used my account for FIFA on PS4 and did something. The problem here is I don't have a PS4 and I sure enough don't play FIFA. The only access I have to any FIFA game is EA Access on my XBOX One and I dont play that. 

I have made ticket after ticket and they just get closed with no contact to me or anything. I need help. 

I own games through origin on PC, and I play sport games on my XBOX through EA access. I am so frustrated. 

[yahel_1 · Accepted solution]

Hi @unacal76

If you think your account was banned or suspended by mistake follow these steps https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

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My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[yahel_1 · Accepted solution]

Hi @unacal76

If you think your account was banned or suspended by mistake follow these steps https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en