My Account was Banned or Hacked

by Dawgfan379
Reply

Original Post

My Account was Banned or Hacked

★★★ Newbie

I redownloaded Apex the other day to try and play it. It has been about a year or two since I last played the game. When trying to login, it suggested I change my EA password. After a few tries, nothing worked. I then looked on my EA account on my phone to see if it was properly linked to my PS4 account. I then was told my PS4 account was already linked to an email with the address ending in “@disabled.ea.com”. At first I thought this meant my account had been disabled, but now I think it was hacked and I can’t find a way to solve this. I am also extremely frustrated that EA does not have a phone number or live chat to help me solve this issue. Every single one of these help questions about this topic suggests I call or message the EA team but it is impossible to find where to do so. Someone please help me. 

Message 1 of 2 (141 Views)

Re: My Account was Banned or Hacked

★ Pro

@Dawgfan379  You should try this web link down below instead. You will be able to contact an EA advisor via live chat or by email this way.

 

Select EA app (orange box with the EA logo in the middle), select topic, select issue, and finally select contact option.

 

Choose live chat since it is much faster. If the live chat option is not available you need to change the topic and issue a bit until you get the live chat option.

 

Reply if you need any more help.

 

https://help.ea.com/en/contact-us/new/

Message 2 of 2 (128 Views)