Lost my App Authenticator

[0_Bruce_Steven_0]

Manage my account what type of manage my account issue are you having?

Can't log in Please tell us a little more about your issue

Lost My App Authenticator

I have problem with E-mail [edit: email address removed] name:0Hell_Out0

please. cancel App authenticator

[Straatford87 · Accepted solution]

Hello everyone,

When first setting up login verification via either email, text or authenticator, you will have received a set of backup codes that are to be used when being unable to access your verification method. You can find them on the following page:

https://myaccount.ea.com/cp-ui/security/index

If unable to access your backup codes, reach out to an EA Advisor to have your security settings reset. How you can reach out to them is detailed in the following thread:

http://answers.ea.com/t5/Origin/How-to-contact-EA-Help/td-p/5650100

Important notes:

• We are unable to help you with any account or security related matters here on Answers HQ. Such questions can only be handled by an Advisor. 
• Please also see our Complete Support - Origin thread for any further questions that you might have.

[DimeDiler]

but I cant connect to my account without that  6digit code and I cant get it because I reseted my phone and now I cant link my other account to app authenticator

[Straatford87]

@DimeDiler

Then please reach out to an Advisor as stated in the instructions in this thread:

http://answers.ea.com/t5/Origin/How-to-contact-EA-Help/td-p/5650100

[ColdPlay69]

google solves this login system in a smoth way, by sending sms with codes. Most people forget where they put the damn codes after a month or 24...and why the f cant you just drop the  app on google play ???  the acount should be linked to a phone number, easy as that...not a SECRET app. for cryin out loud

[Straatford87]

@ColdPlay69

We also offer texts, as well as email or the authenticator - it is up to you to decide which method you would like to use.

[C_Bear200]

Hi Tom,

Thanks so much for finding us a solution, however I'm having trouble with your suggestion. When I click on 'back up codes' it asks for a security code, which, as you know, I don't have. Is there anything else I could try?

Thanks

Chloe

[poramaintr]

แก้ได้หรือยังครับ ทำอย่างไร

Me too, Please Help

[Straatford87]

@C_Bear200 @poramaintr

If you did not manage to access the backup codes then please reach out to an Advisor to have your security options reset:

http://answers.ea.com/t5/Origin/How-to-contact-EA-Help/td-p/5650100

[twocorns77]

Is there a US phone number to contact? I can't login to my original account, since it requires a 6 digit code, but I never setup an authenticator, so I'm not sure why it's asking for this 6 digit code, and now i can't even login to my online account to setup my authenticator. HELP!!!!!!!!!!!!!!!!!!!