Lost my App Authenticator

by tuanhtran277
Reply

Original Post

Re: Lost my App Authenticator

[ Edited ]
EA app Team

Hello @ant12990,

 

Apologies for the late replay. If you still have the same issue, please contact our support via live chat or phone call and our Advisors should be able to check what exactly is going on:

 

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game - in this case select Origin
3. Select your platform  
4. Select topic and issue.
5. Select a contact option. Please note that available contact options do depend on your country settings, time of day and the topic/issue you choose.

 

Let us know if you run into any issues with this.
EA_Mage

 



Someone answered your question? Hit that 'Accept as Solution' button.


You like a post? 'XP' button is your friend.

Message 101 of 111 (3,528 Views)

Re: Lost my App Authenticator

★★ Novice

i have the same problem as evreyone else.

i from isreal.

i tried to contact ea and like 3 hours its been like this :

 

 

 

what do i need to do ?

Message 102 of 111 (3,278 Views)

Re: Lost my App Authenticator

EA DICE Team

@ShameDingDinG1

 

You could try another browser. But you could also have a look at the following thread for more tips:

 

http://answers.ea.com/t5/Origin/How-to-contact-EA-Help/td-p/5650100

Message 103 of 111 (3,272 Views)

Re: Lost my App Authenticator

★★ Novice

thank you very much, i tried to use google chrome and it's worked.

Message 104 of 111 (3,266 Views)

Re: Lost my App Authenticator

★★★ Newbie

my acconut is [edit: email address removed] but affter i reseting allmy phone i was lost connect to authenticator app then i can't login to my account now i was wait for live chat supporter for 2  days but i think i seen no one reply for me !!  Disappointed DisappointedDisappointedDisappointed

Message 105 of 111 (3,220 Views)

Re: Lost my App Authenticator

★★★ Novice

@Straatford87@EA_Mage@EA_Zoe@EA_Mai@EA_Matplease brothers someone help me!! i not getting the chat option now and even if i do i can't seen anyone talking /chatting with me for a long time!!! what should i do?? please help me...i have the same problem!! give me an email or something i can't do anything!!

Message 106 of 111 (2,955 Views)

Re: Lost my App Authenticator

★ Novice

I have the same issue but when I enter my email and password i am the asked for the very same 6 digit key which I need to reset. walking in circles... 

Message 107 of 111 (2,619 Views)

Re: Lost my App Authenticator

★★★ Newbie

so whenever I log into FIFA mobile app or some features on ea.com it asks me for an authentication code so the first thing I think of is to use the google authentication app. I do everything right even changing my password on google and on ea.com just to make it seem like it going to let me log in but it always fails. I looked at others peoples questions on ea.com but the answers didn't help me. It just said you have to change it on your settings but to do that you need an authentication code to grant your access to change it. Could you please help me.

Message 108 of 111 (2,459 Views)

Re: Lost my App Authenticator

★ Novice

What about in the case the Login verification website is asking me for a Security Code that I cannot generate anymore?


My cellphone was factory reset and Authenticator needs to be configured again.

I need an immediate assistance where I can restore my authenticator, has been impossible to login due to the required verification code requested on each or all pages at http://help.ea.com

Message 109 of 111 (2,538 Views)

Re: Lost my App Authenticator

★★★ Newbie
 
Message 110 of 111 (1,883 Views)