May 2017 - last edited May 2017
Hello @ant12990,
Apologies for the late replay. If you still have the same issue, please contact our support via live chat or phone call and our Advisors should be able to check what exactly is going on:
1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game - in this case select Origin
3. Select your platform
4. Select topic and issue.
5. Select a contact option. Please note that available contact options do depend on your country settings, time of day and the topic/issue you choose.
Let us know if you run into any issues with this.
EA_Mage
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June 2017
You could try another browser. But you could also have a look at the following thread for more tips:
http://answers.ea.com/t5/Origin/How-to-contact-EA-Help/td-p/5650100
June 2017
thank you very much, i tried to use google chrome and it's worked.
June 2017
my acconut is [edit: email address removed] but affter i reseting allmy phone i was lost connect to authenticator app then i can't login to my account now i was wait for live chat supporter for 2 days but i think i seen no one reply for me !!
July 2017
@Straatford87@EA_Mage@EA_Zoe@EA_Mai@EA_Matplease brothers someone help me!! i not getting the chat option now and even if i do i can't seen anyone talking /chatting with me for a long time!!! what should i do?? please help me...i have the same problem!! give me an email or something i can't do anything!!
August 2017
I have the same issue but when I enter my email and password i am the asked for the very same 6 digit key which I need to reset. walking in circles...
September 2017
so whenever I log into FIFA mobile app or some features on ea.com it asks me for an authentication code so the first thing I think of is to use the google authentication app. I do everything right even changing my password on google and on ea.com just to make it seem like it going to let me log in but it always fails. I looked at others peoples questions on ea.com but the answers didn't help me. It just said you have to change it on your settings but to do that you need an authentication code to grant your access to change it. Could you please help me.
September 2017
What about in the case the Login verification website is asking me for a Security Code that I cannot generate anymore?
My cellphone was factory reset and Authenticator needs to be configured again.
I need an immediate assistance where I can restore my authenticator, has been impossible to login due to the required verification code requested on each or all pages at http://help.ea.com
December 2017