Re: Lost my App Authenticator

by 0_Bruce_Steven_0
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Re: Lost my App Authenticator

★★★ Newbie

Manage my account what type of manage my account issue are you having?

Can't log in Please tell us a little more about your issue

Lost My App Authenticator

 

I have problem with E-mail [edit: email address removed] name:0Hell_Out0

please. cancel App authenticator

Message 81 of 111 (7,117 Views)

Re: Lost my App Authenticator

[ Edited ]
EA DICE Team

Hello everyone,

 

When first setting up login verification via either email, text or authenticator, you will have received a set of backup codes that are to be used when being unable to access your verification method. You can find them on the following page:

 

https://myaccount.ea.com/cp-ui/security/index

 

Login Verfication.PNG

 

If unable to access your backup codes, reach out to an EA Advisor to have your security settings reset. How you can reach out to them is detailed in the following thread:

 

http://answers.ea.com/t5/Origin/How-to-contact-EA-Help/td-p/5650100

 

Important notes:

 

  • We are unable to help you with any account or security related matters here on Answers HQ. Such questions can only be handled by an Advisor. 
  • Please also see our Complete Support - Origin thread for any further questions that you might have.
Message 82 of 111 (89,394 Views)

Re: Lost my App Authenticator

★★★ Newbie

but I cant connect to my account without that  6digit code and I cant get it because I reseted my phone and now I cant link my other account to app authenticator

Message 83 of 111 (6,006 Views)

Re: Lost my App Authenticator

EA DICE Team

@DimeDiler

 

Then please reach out to an Advisor as stated in the instructions in this thread:

 

http://answers.ea.com/t5/Origin/How-to-contact-EA-Help/td-p/5650100

Message 84 of 111 (5,995 Views)

Re: Lost my App Authenticator

★★★ Newbie

google solves this login system in a smoth way, by sending sms with codes. Most people forget where they put the damn codes after a month or 24...and why the f cant you just drop the  app on google play ???  the acount should be linked to a phone number, easy as that...not a SECRET app. for cryin out loud

Message 85 of 111 (5,855 Views)

Re: Lost my App Authenticator

EA DICE Team

@ColdPlay69

 

We also offer texts, as well as email or the authenticator - it is up to you to decide which method you would like to use.

Message 86 of 111 (5,835 Views)

Re: Lost my App Authenticator

★★★ Newbie

Hi Tom,

Thanks so much for finding us a solution, however I'm having trouble with your suggestion. When I click on 'back up codes' it asks for a security code, which, as you know, I don't have. Is there anything else I could try?

Thanks

Chloe

Message 87 of 111 (5,543 Views)

Re: Lost my App Authenticator

★★★ Newbie

แก้ได้หรือยังครับ ทำอย่างไร

 

 

Me too, Please Help

Message 88 of 111 (5,494 Views)

Re: Lost my App Authenticator

EA DICE Team

@C_Bear200 @poramaintr

 

If you did not manage to access the backup codes then please reach out to an Advisor to have your security options reset:

 

http://answers.ea.com/t5/Origin/How-to-contact-EA-Help/td-p/5650100

Message 89 of 111 (4,959 Views)

Re: Lost my App Authenticator

★ Novice

Is there a US phone number to contact? I can't login to my original account, since it requires a 6 digit code, but I never setup an authenticator, so I'm not sure why it's asking for this 6 digit code, and now i can't even login to my online account to setup my authenticator. HELP!!!!!!!!!!!!!!!!!!! 

 

 

Message 90 of 111 (2,704 Views)