Login, EA-ID

[DmnskDnl]

Hi there,

I have a 2nd account which I want to check out before deleting it (to free the related e-mail-adress).

I cannot login to the account, even after resetting the password, since I'm asked for an EA-ID. I don't know it and can't look it up (as mentioned in some support posts) since I don't have access to the settings.

[EA_Lanna · Accepted solution]

Hi @DmnskDnl, 

Thank you but that's ok, you should hold onto those details. We can't help you with this from Answers HQ in order to use that information but the support team may need those details when you get in touch. You'll need to reach out to them if you can't log into the account yourself. Try these steps to connect with a support agent:

1. Click here: https://help.ea.com/en/contact-us/new
2. Type EA App into the search bar. and click on that product
3. Select See all help topics.
4. Select the Manage my account category.
5. Select Can't Login in.

To help them locate your account as quickly as possible, it'd be helpful to have this information ready:

• the original email address on your EA Account
• any usernames that are tied to your EA Account, (e.g. EA ID or linked accounts like a Xbox Live gamertag, or PlayStation™Network Online ID, etc)
• any invoice numbers from games you’ve bought through an EA platform, like the EA app

I know you mentioned you can't recall the EA ID at the moment, and don't think there was a PlayStation or Xbox tethered up. Try to provide the details you can, the support team will do their best to help with the details you can supply. 

- EA_Lanna

[EA_Lanna]

Hi @DmnskDnl, 

There might be another way. Would you have any accounts linked up to the second EA account? Like a PlayStation or Xbox? 

- EA_Lanna

[DmnskDnl]

@EA_Lanna Hi Lanna, I haven't used both accounts (this&the other) in quite a while. The other shouldn't be linked to other systems. I can provide you the e-mail-adress or send you an e-mail from it.

[EA_Lanna · Accepted solution]

Hi @DmnskDnl, 

Thank you but that's ok, you should hold onto those details. We can't help you with this from Answers HQ in order to use that information but the support team may need those details when you get in touch. You'll need to reach out to them if you can't log into the account yourself. Try these steps to connect with a support agent:

1. Click here: https://help.ea.com/en/contact-us/new
2. Type EA App into the search bar. and click on that product
3. Select See all help topics.
4. Select the Manage my account category.
5. Select Can't Login in.

To help them locate your account as quickly as possible, it'd be helpful to have this information ready:

• the original email address on your EA Account
• any usernames that are tied to your EA Account, (e.g. EA ID or linked accounts like a Xbox Live gamertag, or PlayStation™Network Online ID, etc)
• any invoice numbers from games you’ve bought through an EA platform, like the EA app

I know you mentioned you can't recall the EA ID at the moment, and don't think there was a PlayStation or Xbox tethered up. Try to provide the details you can, the support team will do their best to help with the details you can supply. 

- EA_Lanna