Re: I want to dispute a ban or suspension

by zuomobaba
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Accepted Solution

I want to dispute a ban or suspension

★★★★★ Newbie

In the early morning of July 1st, my account was hacked, and I may have been banned for opening technology in the qualifying match. Hope the staff can help me unblock. I will provide the necessary materials with the staff. Thank you

Message 1 of 8 (387 Views)

Accepted Solution

Re: I want to dispute a ban or suspension

Community Manager

Hi @zuomobaba

 

Here is who you need to contact: 

 

  1. For a ban = Terms of Service. Read this guide and follow the steps to get in touch with them
  2. For a compromised account = EA Help Support Team. This EA Help guide will share how you can send a case to that team for more help. 

- EA_Lanna

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Message 6 of 8 (358 Views)

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Re: I want to dispute a ban or suspension

[ Edited ]
Community Manager

Hi @zuomobaba

 

I'm sorry to hear that. If you're concerned someone's hacked your account, please go through resetting these security steps to the best of your ability while there's a lock in place. These guides will help:

If you believe a ban was added by mistake, you can create an appeal here to have our Terms of Service team look into the ban for you.

 

They will reach back out via email once the investigation is complete, so please keep an eye on your email for that to arrive.

 

Thanks!

 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Message 2 of 8 (384 Views)

Re: I want to dispute a ban or suspension

★★★★★ Newbie
@EA_Lanna My account is blocked Please help me Thank you
Message 3 of 8 (375 Views)

Re: I want to dispute a ban or suspension

Community Manager

Hi @zuomobaba

 

I'm  sorry, we aren't able to look into bans on Answers HQ and we have no impact on the outcome of those investigations either. Our Live support team would be in the same boat as ourselves, sorry but our Terms of Service team are the only team that can take a look into the ban for you.

 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Message 4 of 8 (368 Views)
Highlighted

Re: I want to dispute a ban or suspension

★★★★★ Newbie
@EA_Lanna There is a problem with my account Who should I contact to solve my problem
Message 5 of 8 (364 Views)

Re: I want to dispute a ban or suspension

Community Manager

Hi @zuomobaba

 

Here is who you need to contact: 

 

  1. For a ban = Terms of Service. Read this guide and follow the steps to get in touch with them
  2. For a compromised account = EA Help Support Team. This EA Help guide will share how you can send a case to that team for more help. 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Message 6 of 8 (359 Views)

Re: I want to dispute a ban or suspension

★★★★★ Newbie
@EA_Lanna No human direct feedback
Message 7 of 8 (350 Views)

Re: I want to dispute a ban or suspension

Hero
@zuomobaba The only way to appeal is directly through EA's ToS team, using their process.

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AHQ Guardian - Volunteer Moderator
Message 8 of 8 (332 Views)