I need to change my account email

[KerlonHuE]

I can't change my email, data, or anything in my account because I no longer have access to the email to receive the authentication code, I've tried contacting the online chat but it doesn't work, with the email but it doesn't work, with the support of the community but it doesn't work. how do I do?

[EA_Mako · Accepted solution]

Hey @KerlonHuE,

If you no longer have access to the email registered to your account, our support team will need to help update your login information.

If you create a new case here and select Game Support > The EA app > I want to update my EA Account information, you should be able to get in touch with the support team so they can assist further.  

[EA_Mako · Accepted solution]

Hey @KerlonHuE,

If you no longer have access to the email registered to your account, our support team will need to help update your login information.

If you create a new case here and select Game Support > The EA app > I want to update my EA Account information, you should be able to get in touch with the support team so they can assist further.  

[KerlonHuE]

@EA_Mako when I click this link I get redirected to this one https://help.ea.com/en/help-home/

[EA_Mako]

Hi @KerlonHuE,

That link should be fine too. What happens when you go through the other options mentioned above?

From that page, select Game Support > The EA app > I want to update my EA Account information.

Does that let you create a new case?