I lost access to my email that is registered in the account, I need to change it

[KerlonHuE]

I lost access to my email that is registered in the account, I need to change it, how do I do it?

[EA_Aljo · Accepted solution]

Hi there, @KerlonHuE 

This is something an advisor is going to need to assist with. To get in touch with one, please follow the instructions here. Thank you.

[EA_Aljo · Accepted solution]

Hi there, @KerlonHuE 

This is something an advisor is going to need to assist with. To get in touch with one, please follow the instructions here. Thank you.

[KerlonHuE]

@EA_Aljo I can't change the email because I need to receive the authentication code by email, without access to the email I can't receive the code.

[EA_Aljo]

@KerlonHuE 

I understand that. Just open a case and let the advisor know that you need to update the email address. They will take you through the verification process.