Re: I have tried to link my EA account to my Xbox One and it will not work

by EA_Darko
Reply

Original Post

Accepted Solution

I have tried to link my EA account to my Xbox One and it will not work

★ Novice

I have tried to link my EA account to my Xbox One and it will not work. It states that I need to reset my credentials, which I have done, but it it won't update after I have reset the password. I have signed into my updated EA account on my internet server on my xbox, it logs in successfully, but that does not resolve the issue. I tried logging in through help . ea . com and using sign-in through xbox live account and am still getting "invalid credentials" error message. How does one update credentials through xbox live or Microsoft account? I can see my EA subscription through my MS account and payment is active and UTD. Also, my xbox does not appear on my ea devices in my account but due to my credentials being "invalid" it wont let me login through xbox live, thus I cannot relink my xbox. Please help... I've been trying to resolve this issue for a month now.

Message 1 of 5 (5,479 Views)

Accepted Solution

Re: I have tried to link my EA account to my Xbox One and it will not work

Community Manager

@beastlyxander 

 

Find your EA Account email address using your game or Origin

 

Try resetting your EA Account password. This will help in most cases.

 

If that doesn’t work, wait 90 minutes and try again. You may have tried to reset your password too many times and too fast. 

 

Contact us for help if you’re still having trouble.

 

Related Help article: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account/

 

Thanks.

barry.png

View in thread

Message 2 of 5 (5,449 Views)

All Replies

Re: I have tried to link my EA account to my Xbox One and it will not work

Community Manager

@beastlyxander 

 

Find your EA Account email address using your game or Origin

 

Try resetting your EA Account password. This will help in most cases.

 

If that doesn’t work, wait 90 minutes and try again. You may have tried to reset your password too many times and too fast. 

 

Contact us for help if you’re still having trouble.

 

Related Help article: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account/

 

Thanks.

barry.png
Message 2 of 5 (5,450 Views)

Re: I have tried to link my EA account to my Xbox One and it will not work

★★★ Newbie

I have had the same problem and nothing fixes it at all.

Message 3 of 5 (3,095 Views)
Highlighted

Re: I have tried to link my EA account to my Xbox One and it will not work

Community Manager

Did you try all the steps suggested above @VampJ3d1?

 

Darko 

Darko.png
Message 4 of 5 (3,067 Views)

Re: I have tried to link my EA account to my Xbox One and it will not work

★★★ Newbie
@EA_Barry what a * help response
Message 5 of 5 (1,763 Views)