I have an deleted accont that i cant access

by FanaticTooth849
Reply

Original Post

Accepted Solution

I have an deleted accont that i cant access

★★★ Newbie

I want to unlink my old ea account from my xbox account thats stuck on an old email that is gone. Can i talk to someone on ea or am i screwed. Cant find anyway to unlink it from the xbox side because it wont let me do anything before i log in and i cant do that

Message 1 of 2 (105 Views)

Accepted Solution

Re: I have an deleted accont that i cant access

Community Manager

Hey @FanaticTooth849,

 

You're correct that you'll need to unlink this account from the EA account page rather than the Xbox side.

 

If you no longer have access to the email address registered to this account, our support team will need to help get that information updated.

 

If you create a new case here and select Game Support > The EA app > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can assist further.  
Mako.png

View in thread

Message 2 of 2 (102 Views)

All Replies

Re: I have an deleted accont that i cant access

Community Manager

Hey @FanaticTooth849,

 

You're correct that you'll need to unlink this account from the EA account page rather than the Xbox side.

 

If you no longer have access to the email address registered to this account, our support team will need to help get that information updated.

 

If you create a new case here and select Game Support > The EA app > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can assist further.  
Mako.png
Message 2 of 2 (103 Views)