i forgot my security question on origin and i can't change my name.

[wan16889]

hello..my english is not good..but i try..i have the same problem regarding forget my security question....do you have email support to contact??..i' am from asia and dont know how to contact you...if using email i know..but phone call is very cost money for us..thanks

[EA_Barry]

@wan16889

Please see the previous post from EA_Tom for information on contacting us via a VoIP service such as Skype, Viber or Google Voice.

[Sorcererdean2001]

I know right? It's so annoying! I'm quite sure I just filled in the right awnser but there's so many versions of "this awnser" that I can't remember what I did. I tried all of them but they're all wrong anyway ~

halp q.q

[Straatford87]

@Sorcererdean2001

You can request the help of an Advisor if you really can't figure it out:

http://answers.ea.com/t5/Origin/How-to-contact-EA-Help/td-p/5650100

Note for next time: make sure you save your answer in a secure location.

[-JSF-bear]

Sorry but, this is not a solution. People outside of the regions have to pay to make a simple change to their account. Every other platform like this will allow us to get an email to reset a security question. Like c'mon EA get with the program now one wants to call you from outside those regions, especially since we know you're going to make us wait on hold for hours.

[Mozhumss]

Well This is solved version 100% done deal

https://www.youtube.com/watch?v=lJse8jUnCUQ

[Straatford87]

@-JSF-bear

We could send you an email - but if you don't know the answer to the security question, how do we know it is you? The reason that we have limited availability for account security changes is for your own security.

There are workarounds available such as in the video provided by @Mozhumss - while we still prefer players to reach out to support, we allow these workarounds because in order to use them, players would already need to have full access to all information or devices linked to the account. 

[Gussyc99]

i was on hold for 25 min and still no pick up

[SAF-JohnnieBlack]

Hello . Im from GREECE and ive been trying for 7 days to find a solution to this.problem . You guys are unbelievable really !! I spend a cargo of money to play bf1 and you cant even support me for this * problem . I cant get a phone number cause you dont have a number for greece or even with e mail or even live chat !! How you sell a profuct in a country without having a support line ? Can you give me a skype number or a.phone number or call me back or live chat ? Omg I know this is crazy you guys im outrageous its 7 days im trying to get an answer for my problem . I hope you dont give me a link of contact us * ive tried it several times I even contacted fb and instagram page lol

[soulkipper1997]

but I'm vietnamese,what should I do?