I forgot my EA Account security question

by michciu961
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Original Post

Re: i forgot my security question on origin and i can't change my name.

★★★ Newbie

hello..my english is not good..but i try..i have the same problem regarding forget my security question....do you have email support to contact??..i' am from asia and dont know how to contact you...if using email i know..but phone call is very cost money for us..thanks

Message 271 of 384 (725 Views)

Re: i forgot my security question on origin and i can't change my name.

Community Manager

@wan16889

 

Please see the previous post from EA_Tom for information on contacting us via a VoIP service such as Skype, Viber or Google Voice.

barry.png
Message 272 of 384 (718 Views)

Re: i forgot my security question on origin and i can't change my name.

★★ Novice

I know right? It's so annoying! I'm quite sure I just filled in the right awnser but there's so many versions of "this awnser" that I can't remember what I did. I tried all of them but they're all wrong anyway ~

 

 

halp q.q

Message 273 of 384 (672 Views)

Re: i forgot my security question on origin and i can't change my name.

EA DICE Team

@Sorcererdean2001

 

You can request the help of an Advisor if you really can't figure it out:

 

http://answers.ea.com/t5/Origin/How-to-contact-EA-Help/td-p/5650100

 

Note for next time: make sure you save your answer in a secure location.

Message 274 of 384 (661 Views)

Re: i forgot my security question on origin and i can't change my name.

★★★ Novice

Sorry but, this is not a solution. People outside of the regions have to pay to make a simple change to their account. Every other platform like this will allow us to get an email to reset a security question. Like c'mon EA get with the program now one wants to call you from outside those regions, especially since we know you're going to make us wait on hold for hours.

Message 275 of 384 (660 Views)

Re: i forgot my security question on origin and i can't change my name.

★★ Novice

Well This is solved version 100% done deal

 

https://www.youtube.com/watch?v=lJse8jUnCUQ

Message 276 of 384 (652 Views)

Re: i forgot my security question on origin and i can't change my name.

EA DICE Team

@-JSF-bear

 

We could send you an email - but if you don't know the answer to the security question, how do we know it is you? The reason that we have limited availability for account security changes is for your own security.

 

There are workarounds available such as in the video provided by @Mozhumss - while we still prefer players to reach out to support, we allow these workarounds because in order to use them, players would already need to have full access to all information or devices linked to the account. 

Message 277 of 384 (616 Views)

Re: i forgot my security question on origin and i can't change my name.

★★★ Newbie

i was on hold for 25 min and still no pick up

Message 278 of 384 (558 Views)

Re: i forgot my security question on origin and i can't change my name.

★★ Novice
Hello . Im from GREECE and ive been trying for 7 days to find a solution to this.problem . You guys are unbelievable really !! I spend a cargo of money to play bf1 and you cant even support me for this * problem . I cant get a phone number cause you dont have a number for greece or even with e mail or even live chat !! How you sell a profuct in a country without having a support line ? Can you give me a skype number or a.phone number or call me back or live chat ? Omg I know this is crazy you guys im outrageous its 7 days im trying to get an answer for my problem . I hope you dont give me a link of contact us * ive tried it several times I even contacted fb and instagram page lol
Message 279 of 384 (529 Views)

Re: i forgot my security question on origin and i can't change my name.

★★★ Newbie

but I'm vietnamese,what should I do?

Message 280 of 384 (708 Views)