I forgot my EA Account security question [ Edited ]

[michciu961]

I forgot my security question on my EA account and i can't change my name . Can you send me a new password on my e-mail? I can also send u screens when I created the account.

[Straatford87 · Accepted solution]

Hello everyone,

Any account management changes will be handled by an EA Advisor. You can contact them via EA Help:

http://answers.ea.com/t5/Origin/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

[EA_Stephen]

This isn't something that can be fixed by email or indeed on the forum.

Please follow these steps to contact a game advisor for more help. There’s nothing we can do on the forum to fix this for you.

Contacting an EA Game Advisor: https://help.ea.com/en/contact-us/new

This article here describes how: https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center#2

Log in with your Origin account and choose "Origin" as Product, your Platform, then "Account Management" as Topic and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answer HQ box to check our live support availability for your region.

[michciu961]

Is it something wrong with Live Chat ? I was waiting for 2 hours and nothing happen . Wait time always show under 5 min . Can i contact with you in other way ?

[DylanSandeman]

they should just have a helpline ....that would make more sense

[EA_Nils]

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@DylanSandeman wrote:

they should just have a helpline ....that would make more sense

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I believe you are from Australia, please check this page here for more details on how to best contact our helpline: http://answers.ea.com/t5/Origin/INFO-Australian-and-New-Zealand-Phone-Support/m-p/1734537#M38555

Cheers,

Nils

[NineApathy]

I am from India. I am having the same problem too. Can you help?

[slinkycreeper]

The sign for live chat is never lit up. I cant click on it at all. All i've wanted to do is change my email but i still havnt been able to do that simple task because of this.

[Gubleton]

EA are idiots making it so that you can only change your security question by answering your security question. It is a completly idiotic system and I hope they change it. EA also makes us sit for hours on hours on hours waiting for customer service to change a security question. I know they are scared of people that will get thier account hacked while one underpayed EA employee gets yelled at for it. But still its just a security question. I dont know about anyone else but when I fill out a security question I expect to hardly ever use it.

[jcee0717]

I totally agree with you. I'm like literally stressing just becase of stupid security question. I can't change my email or name.

Seriously...it's so [Comment Removed - Admin.]