I Can't access the game I just bought [ Edited ]

[ToriBWraps]

I just bought the sims base game and two expansion packs and they are not in my account. When I go to my origin launcher and look in my game library, nothing is there The game codes in the email to redeem the game do not work. When I went to my billing history it shows that I bought the game, and has the same code, but still doesn't work. Is there a way I can make a new account and transfer my game to that account? Or is there another way to get the game?

[puzzlezaddict · Accepted solution]

@ToriBWraps  Try clearing Origin's cache (Windows) or running the Origin reset tool (macOS).  Sometimes you just need to force Origin to refresh its data.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

If this doesn't help, then you'll need to contact EA customer support.  You'll be able to upload screenshots and other info directly to a live chat session.

https://help.ea.com/en/contact-us/

[puzzlezaddict · Accepted solution]

@ToriBWraps  Try clearing Origin's cache (Windows) or running the Origin reset tool (macOS).  Sometimes you just need to force Origin to refresh its data.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

If this doesn't help, then you'll need to contact EA customer support.  You'll be able to upload screenshots and other info directly to a live chat session.

https://help.ea.com/en/contact-us/