Hello, my apex account has been banned.

[fivelllseasons]

My account has been banned. It all comes from my name, probably because I'm gay. Is ea discriminating against homosexuality?

[chinsrus101 · Accepted solution]

@fivelllseasons 

We won't be able to help you with bans over AHQ but the Terms of Service team can. More info can be found here: (https://help.ea.com/en-us/help/account/electronic-arts-account-suspension-policy/)

If you think the ban or suspension was a mistake, you will have to contact the ToS team: 

1. Go to https://help.ea.com/en/contact-us/
2. Make sure to log in to the account you've been banned or suspended on.
3. Select the product that your account was banned or suspended from.
4. Choose your platform.
5. Select 'Manage my account', then 'Banned or suspended account'.
6. Fill out any additional details
7. Click 'Select contact option' at the bottom of the screen.
8. Click the + sign.
9. Fill out the attached web form to give us all the details about your ban or suspension.

Suspension/Sanction related inquires are not handled over Answers HQ

[fivelllseasons]

I can't believe this is happening to me.My name only promotes that I am a homosexual ea.Why is my account blocked? My help in ea can't solve the problem. It seems that this thing is just used to deceive ea users.

[chinsrus101 · Accepted solution]

@fivelllseasons 

We won't be able to help you with bans over AHQ but the Terms of Service team can. More info can be found here: (https://help.ea.com/en-us/help/account/electronic-arts-account-suspension-policy/)

If you think the ban or suspension was a mistake, you will have to contact the ToS team: 

1. Go to https://help.ea.com/en/contact-us/
2. Make sure to log in to the account you've been banned or suspended on.
3. Select the product that your account was banned or suspended from.
4. Choose your platform.
5. Select 'Manage my account', then 'Banned or suspended account'.
6. Fill out any additional details
7. Click 'Select contact option' at the bottom of the screen.
8. Click the + sign.
9. Fill out the attached web form to give us all the details about your ban or suspension.

Suspension/Sanction related inquires are not handled over Answers HQ