Re: Have you ever quit the match and turned off the xbox, then couldn't enter FU

by Misirov61
Reply

Original Post

Have you ever quit the match and turned off the xbox, then couldn't enter FUT ?

★ Guide

Have you ever left the game open and turned off the xbox and then couldn't enter fut modes?

 

Last rivals game, I had to leave match. And I pluged off my xbox. When I go back home, I quick resumed Fifa and I see I'am in same match. Now I can't login any mode of FUT.

Am I in DNF problem ?

 

I have this problem for 1 week 2 days. I have a ticket about this but the support guys didn't do anything, they just noted it down.

 

My console is xbox series x and I can't save my squad in any mod FUT. I waited for maintenance mode but still see an update bar and same issue.

 

Gaming tag Misirov, since March 5th I can't use neither console nor mobile wep companion.

 

I shared with screenshoots. 


I cannot create and save a team, or launch any game.

 

When I create a team and I put a few players inside, it logs me out of FUT if I move in another menu.

It tells me "There was an error communicating with the fifa ultimate team servers. Please try again later".

 

When I use the Team Builder or create the whole team without moving to another menu, it shows me the same message but doesn't unlog me.

But if I try to launch a game I get the message "There was an error creating your game session".

If I log out and log in back, the team is not saved.

 

On the webapp it tells me "an error occurred and your squad was not saved" when I try to create a team.

 

I tried to rename the team, delete the team, create another team, logging out properly from all devices etc, I have the same issue.

 

I can still use transfer market or other features.

 

Please fix my issue because I cannot play any FUT, Battlefield 1 online game any more.


Please help me.

Message 1 of 7 (390 Views)

Re: Have you ever quit the match and turned off the xbox, then couldn't enter FU

Community Manager

Hey @Misirov61 have you spoken with our live support team about this?


Darko 

Darko.png
Message 2 of 7 (375 Views)

Re: Have you ever quit the match and turned off the xbox, then couldn't enter FU

[ Edited ]
★ Guide

@EA_Darko I tried to open cases but with different subjects. Still waiting with cases but I have this problem for 1 week 1 day. How I can reach the live support? Since I have this problem, EA did many updates and maintenances but still I can't login correctly FUT and Battlefield services. Please help me, ea helper reply me in 72 hours with different responsibles. Every person say different things and forward me same solutions. My problem is my account's bug. They must solve my problem to reset my EA accou

 

Ps: I'm a mature player that I played Fifa 98 with my mouse. I did everything about rebooting console, network etc. and reset password etc. 

Message 3 of 7 (373 Views)

Re: Have you ever quit the match and turned off the xbox, then couldn't enter FU

Community Manager

Hey @Misirov61 it's most likely a system or network issue, can you try using another network to see what happens?

 

You can test using your mobile data and your phone as a mobile hotspot.


Darko 

Darko.png
Message 4 of 7 (364 Views)

Re: Have you ever quit the match and turned off the xbox, then couldn't enter FU

★ Guide
@EA_Darko I did it several times. I think a have ghost ban also any bug logs in my account. Please forward this subject to any real responsible. Then must I create new account, new purchasings to reach my old account level? Anyway you must delete or refresh my account cause it could be any ban reason if I create new things with same console.
Message 5 of 7 (360 Views)

Re: Have you ever quit the match and turned off the xbox, then couldn't enter FU

Community Manager

Hey @Misirov61 what happens when you try a different connection?


Darko 

Darko.png
Message 6 of 7 (350 Views)

Re: Have you ever quit the match and turned off the xbox, then couldn't enter FU

★ Guide
@EA_Darko Same error : "There was an error communicating with the fifa ultimate team servers. Please try again later".
Message 7 of 7 (347 Views)