Hacked by russians need help with my account.

by DylanNails
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Hacked by russians need help with my account.

★★★ Newbie

Need help since EA customer support is nonexistant and I can't find anywhere to contact EA via phone number, email or live chat as there doesn't really appear to be any option to do so. My account got hacked by Russians and on myaccount.ea.com everything is Russian and I can't read anything. I want to change the language back to English. I set the language to English on "about me" and nothing changed.

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Re: Hacked by russians need help with my account.

Community Manager

Hi @DylanNails

 

I'm really sorry, but a compromised account is not something we're able to help with here on Answers HQ. When you have a chance please reach out to the EA Help team so they can pull up your account and help you get this sorted out. 

 

You can find more info on how to create a case with them over at the EA Help website. Before creating your case I would recommend logging out of your EA Account on the site. When you go through the process of setting up the case choose "Manage my Account" as the topic, then select "Hacked Account" as the issue. That should get you in touch with the EA Help team via live chat so they can help out with this. 

 

 

/Kent

Kent.png

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Re: Hacked by russians need help with my account.

Community Manager

Hi @DylanNails

 

I'm really sorry, but a compromised account is not something we're able to help with here on Answers HQ. When you have a chance please reach out to the EA Help team so they can pull up your account and help you get this sorted out. 

 

You can find more info on how to create a case with them over at the EA Help website. Before creating your case I would recommend logging out of your EA Account on the site. When you go through the process of setting up the case choose "Manage my Account" as the topic, then select "Hacked Account" as the issue. That should get you in touch with the EA Help team via live chat so they can help out with this. 

 

 

/Kent

Kent.png
Message 2 of 2 (198 Views)