Hacked, banned, and can't change or unlink anything

by 64q52jyxdj
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Hacked, banned, and can't change or unlink anything

★★★ Newbie

My account got hacked last year, then consequentially banned and I've spent a few months intermittently trying to fix this issue (hacker replaced my email with theirs). Just a few hours ago I got my email back in place, but my account is still banned and my steam is connected to it, which since I'm banned, means I don't have the capability to unlink it myself nor can the live support team.No reason for the ban is stated.

 

I've opened 5 or more related cases out of spite, each one ending in an email saying "We received your latest message regarding the action taken on your account. We have performed all investigations possible on this issue and will not reverse the decision. Do not expect further response on this matter." which feels incredibly lazy and downright rude and it was pretty obvious my account was hacked and whatever caused the ban wasn't my error. I also can't delete my account (nor do i think it would unlink my steam, and just cause more issues)

 

Is there anyone I can email or contact higher up, to report this issue? Because this is just utter bs and no one should have to go through their awful help site as much as I am.

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Re: Hacked, banned, and can't change or unlink anything

Community Manager

If our TOS team has declined multiple appeals @64q52jyxdj then there is nothing that we can do to change this.

 

Darko

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Re: Hacked, banned, and can't change or unlink anything

Community Manager

If our TOS team has declined multiple appeals @64q52jyxdj then there is nothing that we can do to change this.

 

Darko

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Re: Hacked, banned, and can't change or unlink anything

★★★ Newbie
@EA_Darko I get that, but is there anyone I can talk to higher up to appeal? Or am i just screwed no matter what?
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Re: Hacked, banned, and can't change or unlink anything

Community Manager

There is no one who can assist with a TOS appeal outside of the TOS team @64q52jyxdj.


Darko 

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