False Chargeback Ban - Advice to correct?

[dbi986o13rt3]

Wondering if anyone has experienced something similar and can help give me advice on what to do.

So my account was randomly banned by EA, with them citing a chargeback as the reason. Fun thing about that, I never did any chargeback. I've never requested any refund or refuted any charges from EA. My account on EA has no records of anything like this ever happening. My credit and bank accounts have no records of anything. My gaming accounts have no records of any attempted refund or charge back. Simply put, the supposed cause for this ban never happened.

And yet, I have reached out twice to EA Help, and both times they have refused to provide any additional information on the reason for the ban and left the ban in place. All they do is offer the full User Agreement as if that explains everything.

Has anyone ever experienced anything like this and actually found a solution?

[EA_Darko · Accepted solution]

If our TOS team has declined a ban @dbi986o13rt3 then it means that there is evidence to support it.

There is nothing anyone can do to change a TOS decision.

Darko

[EA_Darko]

Have you created an appeal with our TOS team @dbi986o13rt3?

Darko

[dbi986o13rt3]

@EA_Darko Hi, yes, I have reached out to EA TOS team and disputed the ban twice. They are the ones who have responded with the User Agreement and stated they hold to their decision, will not share any information on their processes, and view the topic as closed.

That is part of what is so frustrating. I fully understand they cannot divulge any information on how their review process works when issuing bans, and I have no issue with that and I do not really want to know what all goes into their processes.

But banning someone for something that they didn't do and they can find no record of ever happening, and then EA not even bothering to try and actually explain why when the user reaches out through proper channels multiple times?

A ban that is even more ridiculous when you take into consideration that the account in question doesn't and never has had any payment methods attached or games registered to it (it was literally made to ask questions about game bugs and glitches in the forums).

Needless to say it is extremely frustrating. 

[EA_Darko · Accepted solution]

If our TOS team has declined a ban @dbi986o13rt3 then it means that there is evidence to support it.

There is nothing anyone can do to change a TOS decision.

Darko

[dbi986o13rt3]

Hi @EA_Darko, thank you for the active responses, they are appreciated even if the outcome is not what is desired.

I do believe EA is fully in error here, most notedly as I have ample evidence proving I never did what they are claiming. I even checked over the only post I had ever made (this account is like 3 weeks old) to make sure it was within the Code of Conduct and I didn't accidentally do something crazy like put a period where a comma should've gone. But the TOS team has made it very clear they will not provide any feedback and help to clarify what has happened, or explain how a chargeback occurred when it was literally impossible.

Needless to say, super frustrating and insulting.

Anyways, rant over. Again I do appreciate that you did respond and provided some feedback, Darko, and please know my frustrations are not toward you in any way.

[crymoolems]

I just got the same email. I don't understand either. My bank statements have nothing about chargebacks. This happened today at 9 am apparently. I have proof that all of my games were purchased in my history as well. This gives me little hope.

[EA_Darko]

Any bans need to be directed to our TOS team, we simply cannot assist with such issues here.

Darko