Extreme freezing and crashing after update

by byasker012
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Original Post

Re: Extreme freezing and crashing after update

★★★ Novice

it's done now

Message 11 of 22 (565 Views)

Re: Extreme freezing and crashing after update

Community Manager

Hey @byasker012 the best thing to do is go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

 

If the issue remains please create a new Windows Admin account and test the game there.

 

Let us know how you get on.


Darko

 

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Message 12 of 22 (553 Views)

Re: Extreme freezing and crashing after update

★★★ Novice
@EA_Darko Hi, I repaired the files with the system file checker. I also created a Windows administrator account but the problem still persists.
Message 13 of 22 (530 Views)

Re: Extreme freezing and crashing after update

Community Manager

Can you grab a DxDiag from the new account @byasker012?


Darko 

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Message 14 of 22 (505 Views)

Re: Extreme freezing and crashing after update

★★★ Novice

Okey

Message 15 of 22 (484 Views)

Re: Extreme freezing and crashing after update

Community Manager

When playing the game @byasker012 what GPU are you using?


Darko

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Message 16 of 22 (479 Views)

Re: Extreme freezing and crashing after update

★★★ Novice

I choose Gpu gtx 1650 in graphics settings. GPU 1 - NVDİA Geforce GTX 1650 

Message 17 of 22 (469 Views)

Re: Extreme freezing and crashing after update

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It's been 2 weeks still no answer? @EA_Darko 

Message 18 of 22 (325 Views)

Re: Extreme freezing and crashing after update

Community Manager

Hey @byasker012 when responding to a CM please ensure that you tag them like I tag you in each post I respond to. 

 


I get hundreds, sometimes thousands of notifications a day and it can happen that one is missed.

 

Seeing some issues and errors there in teh DxDiag so the best thing to do is go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

 

If you continue to have an issue try a new Windows admin account.

 

Let us know how you get on.


Darko

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Message 19 of 22 (320 Views)

Re: Extreme freezing and crashing after update

★★★ Novice

I applied the system file checker but it didn't fix any problem

Message 20 of 22 (299 Views)