Unable to buy anything from Ukraine

by Wayzerwmaizer
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Original Post

Re: Why do Ukrainian users have russian rubles as a default currency in Origin?

Community Manager

Hey @popkajiminshi our team is aware of this and working on it, as soon as we have any more info we can share we will let you know. 

 

Darko

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Message 61 of 85 (978 Views)
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Unable to buy anything from Ukraine

★★ Novice

This is getting absolutely ridiculous. I literally cant buy anything from Ukraine. I wanted to buy some apex coins to get battle pass, and guess what? I can't buy them. Why? Because whenever I want to choose a payment method - every method is literally russian. Yokassa, Yandex.RU(!!!), Alfa Bank, QIWI. If y'all EA didnt know - any RU websites are banned in Ukraine. You would say: "use VPN then", well, EA wrote this "using a VPN to access another store can result in your account being actioned as it is a breach of the TOS you agreed." Like... what is this? First of all I have RUBLES in my store. RUBLES. It's almost a YEAR since the war started, and EA did literally NOTHING to help ukrainian gamers. I can't buy ANYTHING. 
This is honestly so devastating. I don't understand how you can treat ukrainian gamers like that for a straight year and do nothing. 

Message 62 of 85 (902 Views)

Re: Unable to buy anything from Ukraine

Community Manager

Hey @Wayzerwmaizer our team is aware of this and is working on it, as soon as I have any info I can share I will let you know.

Darko 

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Message 63 of 85 (891 Views)
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Payment from Ukraine

★★★ Newbie

When will there will be an implementation for Ukrainian Hryvna in your product.
Can't you just remove rubles at least and add EUR or USD. That will be more convenient as rubles. 

Message 64 of 85 (1,105 Views)

Re: Payment from Ukraine

Community Manager
Hi @102b7a02934ee645,

Thanks for taking the time to pop this on our radar. Please know that our team is already aware of this and are looking into it.

Thanks for the patience they are working on this.

EA_Lanna
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Message 65 of 85 (1,100 Views)
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let the ukranians use hryvnias instead rubles - we can not buy games in origin

★★★ Newbie

It was a nice move to ban Ukraine along with ruski. When will EA stop being so ignorant?

Message 66 of 85 (1,078 Views)

Ukraine currency????

[ Edited ]
★★★ Newbie

I am playing from Ukraine but my currency is from russia, why I have RUB but not UAH, I found the same topic from the April and December month, support answered to this question that he(or she or any other) will "pass this feedback to the team" and all we`ve got - ignor?.


In Steam my friend got the UAH currency, but I cannot connect this Apex account to my main Steam, because it is already connected to accound I don`t know or don`t remeber and the only one solution to recconect Apex account to another Steam sounds like "it is imposible, create new Apex account" (checked it about month ago)

 

I really cannot understand, is it so hard to ad 1 region to Apex, the region of a country that takes place in Google top searches?

 

Also why RUB currency still in game?

 

[CM - Edited for profanity]

Message 67 of 85 (916 Views)
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Re: Ukraine currency????

Community Manager

Hey @JOPODROBITEL_123,

 

I'm afraid I don't have any updates for you about the available currency options here, but this is something we've passed along to be looked into again. 

 

As far as connecting your EA account to another Steam account, this should be possible if your EA account has not already had a different Steam account linked. Currently each EA account can only have one of each other platform linked over its lifetime.

 

These steps will let you check whether it's possible to un-link the account manually, though do keep in mind that unlinking an account can result in a loss of progress or other leveling issues in Apex, which is why it's typically recommended that you instead create a new account if you're looking to play using a different Steam account.

 

With that said, you're welcome to reach back out to support to check whether any other options are available to get the right Steam account linked. That's not something we're able to review or change on the forums, but you can reach support over at the EA Help website, or you can also speak with them over Twitter or Facebook instead if either of those options works better for you.

 

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Message 68 of 85 (899 Views)

Re: Ukraine currency????

★★★★★ Apprentice
@JOPODROBITEL_123 mate its a game for regular people - russkies r the same - as in any country - they r not conected to what government do - we all here in our planet living like human beings - dont forget that - we all the same in the face of the Lord
Message 69 of 85 (877 Views)
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Re: Ukraine currency????

Community Manager

Locking this one here as we're unable to assist directly beyond the info provided above, thanks all. Standard smile

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Message 70 of 85 (854 Views)
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